Manager, Digital Design

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster and Chamberlain , are found in 51+ million homes, and 14 million+ people rely on the myQ app daily.Essential Duties and ResponsibilitiesLead, coach, and develop a team of visual designers (including senior and junior-level roles), providing creative direction, feedback, mentorship, and performance management to strengthen design quality and team capabilityEstablish and evolve design strategy that supports business goals, brand positioning, channel needs, and customer experience priorities across both consumer and professional segmentsOwn creative planning and prioritization across the design portfolio, partnering with Marketing, Sales, and Product Management to align project intake, timelines, and deliverables with key business milestones and go-to-market plansLead resource planning and workload management across the design team, balancing capacity, skill sets, deadlines, and project complexity while ensuring high-quality output and on-time deliveryServe as the primary design liaison to cross-functional stakeholders, driving clarity, alignment, and decision-making across Marketing, Sales, and Product Management teamsOversee and guide creative development across omnichannel deliverables including websites, landing pages, apps, email campaigns, social content, retail merchandising, packaging support, print collateral, and professional channel toolkitsMaintain hands-on design responsibilities (~40%), personally leading high-visibility or high-complexity projects from concept through execution, while modeling best practices and elevating creative standards across the teamEnsure design excellence and consistency by evolving brand guidelines, templates, and modular frameworks that enable scalable production across multiple formats, channels, and business unitsGuide the creative development of professional channel storytelling, ensuring dealer, installer, distributor, and trade-facing assets are compelling, clear, and aligned with product value propositionsProvide oversight and creative direction for scalable print and physical collateral including brochures, catalogs, sell sheets, product guides, signage, channel kits, and partner toolkits, ensuring production-ready quality and vendor readinessProvide design leadership for training and enablement content including sales presentations, onboarding toolkits, product education modules, and field training resources supporting internal teams and external partnersLead the creative vision for trade shows and experiential activations, including booth branding, environmental design, demo storytelling, signage systems, and customer engagement zones for key industry events and roadshowsOversee collaboration with external agencies, contractors, printers, and fabrication vendors to ensure high-quality execution across print, packaging, and event production deliverablesDrive continuous improvement in design workflows, creative processes, and project execution methods to improve speed, efficiency, and cross-functional collaborationStay informed on design trends, tools, and best practices, and ensure the team incorporates modern approaches that improve brand relevance and creative performanceCommunicate creative strategy, design rationale, and project progress to stakeholders and executive leadership, ensuring alignment to business goals and clear decision-makingComply with health and safety guidelines and rules; managers should also ensure compliance across their teamsProtect Chamberlain Group’s reputation by keeping information confidentialMaintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societiesContribute to the team effort by accomplishing related results and participating on projects as neededMotivate and lead a high performance team by attracting, developing, engaging and retaining team membersDrive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policiesMaintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communicationsLead and motivate individuals and teams to create a workplace culture that is consistent with the CG mission, vision and valuesMinimum QualificationsBachelor’s degree in Graphic Design, Visual Design, UX Design, or a related fieldA strong portfolio of omnichannel campaign work, brand visualization, and experience design is required10+ years of professional experience in visual design, brand experience design, or creative development3+ years of leadership experience, including people management, mentorship, or leading creative teams and project portfoliosDemonstrated experience developing creative across both digital and traditional channels including web, email, print collateral, packaging support, training content, and trade-event experiencesProven ability to define and lead design strategy aligned to business objectives, customer needs, and channel requirementsStrong people leadership skills including coaching, performance development, feedback delivery, and talent developmentStrong project prioritization and resource planning skills, with the ability to balance multiple high-priority initiatives in a fast-paced environmentAbility to partner effectively with Marketing, Sales, and Product Management teams, aligning creative development to go-to-market strategy and commercial executionStrong creative judgment and ability to lead concept development and critique across multiple designers and disciplinesProficiency in Adobe Creative Suite, Figma, Sketch, and presentation software; experience with prototyping tools is a plusStrong understanding of print production standards including typography, color management, dielines, material selection, and vendor-ready file preparationStrong conceptual and spatial design thinking, including the ability to guide trade-event booth and experiential design developmentExcellent communication and storytelling skills with the ability to influence both technical and non-technical audiences, including executive stakeholdersAbility to work with limited supervision, manage ambiguity, and drive progress across multiple stakeholders and timelinesAbility to travel up to 10%Preferred QualificationsMaster's degree in design, graphics, UX, etc.Certification in design strategy, HCD, user research a plusExperience leading creative development within consumer electronics, smart home, automotive, access control, or adjacent product categoriesExperience partnering with exhibit fabrication teams, printers, and agencies to deliver high-quality trade-event executions on tight timelinesUX designDesign thinkingThe pay range for this position is $102,600.00 - $165,375.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence View email address on click.appcast.io: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly. #J-18808-Ljbffr