Junior Service Desk Analyst - IT Support & Remote Help

DMI

Remote job

DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join our team in Atlanta, Georgia. The role involves assisting CDC personnel with Level 1 IT support requests through ServiceNow, email, phone, and chat channels, with initial troubleshooting and escalation as needed. You will document interactions and resolutions in ServiceNow, support remote troubleshooting, and verify ticket closures to ensure customer satisfaction. #J-18808-Ljbffr DMI

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Vacancy posted 37 minutes ago

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