Program Manager

Looking to join a compassionate community dedicated to providing exceptional mental health outcomes?Community Reach Center is that place. We prioritize empowering individuals living with mental health conditions, engaging with partners to make a lasting impact, and caring for our team on a personal level. Our mission is to enhance community health through evidence-based practices and convenient service locations, ensuring the well-being of our consumers and communities. At Community Reach Center, we offer more than just a job – we provide an experience that nurtures personal and professional growth. Join us and gain the skills to pursue your dreams while finding fulfillment within our team! At Community Reach Center, we prioritize an exceptional employee experience. We know that it’s imperative to prioritize our employees needs first, so they can be their best selves for the mission we serve. We’re eager to work with passionate, forward-thinking, talented, team members. The Perks – We also believe our employees deserve an exceptional compensation and benefits package. Competitive compensation 401K with matching Wellness Program Health Insurance Reimbursement Allocation Medical, dental, and vision insurance Internal Opportunities & Free trainings Shift differential pay when applicable Bilingual stipend pay 24/7 Employee Assistance Program to support mental health and a balanced lifestyle Opportunity for cross-licensure sponsorship if eligible & applicable Healthy Work Life Balance Tuition Reimbursement Loan Forgiveness options including National Heath Service Corps, Colorado Health Service Corps and Public Student Loan Forgiveness. About the Role: The Program Manager (‘Program Manager’) is an integral member of Community Reach Center’s Resource and Walk-in Crisis Center. The WCRC is a 24/7 essential Program within the organization. The Program Manager under limited supervision, organizes, administers, and oversees the operation of a resource center and walk-in crisis location using evidence based/evidence-informed approaches to assist individuals with behavioral health needs. The Program Manager has administrative oversight of the team including financial, resource, and facilities management. Additionally, the Program Manager will have other duties and responsibilities as determined from time to time by the Director of Clinical Services. Essential Functions: Oversee, coordinate, and provide professional leadership in the provision of clinical crisis response services provided by the program(s), in accordance with program objectives, clinical guidelines, procedures and standards, and company goals. Provide oversight to care navigators for resource allocations, service screeners, and crisis interventions. Consult on and perform mental health evaluations (M1) as needed. Ensure accuracy, quality, and efficiency standards are met with regards to medical record standards and care navigation services for consumers. Advocate for appropriate services for consumers. Identify, implement and monitor customer service standards to ensure the team meets internal and external customer needs, in a professional manner. Develop long and short-term goals for the team that are consistent with program and organizational goals. Train and evaluate staff to maintain quality within the team, encourage growth and development while instilling awareness of cultural diversity. Participate in the selection process for internal and external candidates for program staff. Conduct timely audits to ensure compliance with Community Reach Center goals, policies, State and other regulatory policies regarding clinical care and documentation. Provide direct consumer consultation and care utilizing evidence-based practice models; develop, evaluate and modify programs as required. Complete performance evaluations and provide appropriate coaching and counseling to ensure all employees perform at satisfactory levels and identify when discipline is appropriate. Provide oversight to ensure compliance with the standards of care provided by all licensing, accrediting, and oversight agencies. Identify, implement and monitor customer service standards to ensure the team is meeting internal and external customer needs, in a professional manner that recognizes the human potential for growth and change. Provide oversight to assigned staff with regards to clinical outcomes and productivity standards. Take corrective action as needed to ensure compliance. Attend all management meetings and serve on appropriate work group/committees to further the goals of Community Reach Center. Serve as a representative/role model of the programs as well as Community Reach Center with program consultants, consumers, families and the community as required. Project a positive image to other agencies and the general public. Participate in an utilize opportunities that provide professional growth through attendance at center in-services and other conferences, and by conducting consultation and education functions as indicated. Promotes cooperative working relationships and a positive team atmosphere. Interface with local and state policy makers, community leaders and providers in the treatment focus area to assess needs and develop and implement programming as determined to be necessary. Provide care to consumers in a manner that recognizes the human potential, is empathic and demonstrates unconditional positive regard while promoting safety, comfort, and the therapeutic environment. Qualifications Minimum of a master’s degree in counseling or directly related field Minimum of two years of direct supervisory experience. Professional counseling licensure (LPC, LMFT, LCSW) CAT, CAS, LAC preferred Experience providing crisis intervention and intensive therapeutic services. Experience with a 72-hour (M-1) hold and the associated criteria. Valid driver’s license and a good driving record to be maintained while employed with Community Reach Center Schedule: M-F position. 10am-7pm with some flexibility. 1 weekend a month availability and must be able to have flexible schedule on call availability Salary Information: $83,000-$89,000/yr Eligible for $250/month Bilingual Stipend Accepting Applications on an on-going basis So—what do you think? If you’ve come this far, we’re eager to meet you. At Community Reach Center, our passion-driven culture demands unwavering commitment to serving our community. Your dedication to our consumers and community is paramount as we strive to make a real impact in the mental health space. We are hopeful this role will provide you with the experience to pursue your aspirations while finding fulfillment that keeps you committed to our team indefinitely. At Community Reach Center, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health outcomes for our consumers & employees. Community Mental Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. #J-18808-Ljbffr