TS/SCI Deskside Technician

Job Description This position requires a U.S. TS/SCI Security Clearance and is hybrid in Stafford, VA. The position is willing to pay between $70,000-$90,000 depending on experience and qualifications. Insight Global is seeking a Deskside Technician (RKB) - TS/SCI Cleared for a top federal technology and defense client supporting an enterprise environment of approximately 13,000 users. This candidate will serve as a hands-on Tier II technical expert supporting classified and unclassified environments, including NIPRNet, SIPRNet, and JWICS. The technician will troubleshoot complex endpoint, Microsoft 365, network connectivity, printer, and classroom technology issues while managing secure configurations, workstation deployments, vulnerability remediation, and escalations. This is an excellent opportunity for a cleared IT professional who enjoys independently solving high-impact technical problems in a mission-critical environment. Day-to-Day: Own complex Tier II desktop, hardware, software, peripheral, printing, and connectivity issues Diagnose root cause and determine whether issues require Tier III, engineering, or vendor escalation Evaluate endpoint configurations, Group Policy, permissions, profiles, and applications against enterprise baselines and STIGs Implement endpoint fixes using administrative tools and credentials Plan and execute workstation deployments, refreshes, imaging, data migrations, and post-deployment security validation Troubleshoot enterprise printers/MFDs, drivers, queues, firmware, print servers, and related vendor issues Ensure classroom laptops, networking, and A/V technology are ready for training sessions Evaluate cybersecurity impact of configuration changes and assist with vulnerability/POA&M remediation Analyze recurring escalations and create permanent fixes, SOPs, and Tier I knowledge articles Manage hardware lifecycle/inventory recommendations and complete customer-confirmed ticket closure documentation Skills and Requirements Active TS/SCI3+ years of enterprise Tier II desktop or field supportBachelor’s degree, or 4 additional years of related experienceCurrent DoD 8570/8140 IAT Level I certificationWindows 10/11, hardware, peripherals, and printer supportMicrosoft 365, Active Directory, and Group Policy experienceTCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshootingMECM/SCCM, Intune, or similar endpoint management experienceDisk encryption experience, such as BitLockerEnterprise ITSM ticketing and SLA experienceStrong troubleshooting, customer service, and communication skillsAble to lift/move IT equipment up to 50 lbs.Available for assigned shifts and after-hours on-call rotation ServiceNow experience including Incident, Request, Knowledge, CMDB, Service Catalog, and Virtual Agent Experience supporting NIPRNet, SIPRNet, and JWICS environments Classified-system handling experience DoD/DoW or other compliance-driven Federal IT experience DISA STIG knowledge ACAS/Nessus vulnerability scanning and remediation POA&M experience VDI support experience Classroom/training technology and A/V supportMobile device and MDM enrollment/troubleshooting experience We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to View email address on click.appcast.io. #J-18808-Ljbffr Insight Global (United States)