Restaurant Facilities & Refrigeration Service Engineer

Job Description

Job Description

Your 30/60/90-day journey to mastery

Day 1–30: You’ll learn Colliers’ systems, safety practices, and service standards while shadowing seasoned techs across Chick-fil-A restaurants in your local market. You’ll get hands-on with Henny Penny fryers, Traulsen refrigeration, and Lennox HVAC—supported by OEM resources and our responsive technical team.

Day 31–60: You’ll own routes, close out work orders independently, consult the Chick-fil-A Technical Assistance Team onsite, and communicate with manufacturers for part IDs and advanced diagnostics. Your documentation will be crisp—time, receipts, inventory—every detail accounted for.

Day 61–90: You’re the go-to expert Operators call first. You juggle SLAs, support occasional after-hours emergencies, and keep a spotless service vehicle. You’re enrolled in additional OEM certifications and hitting productivity targets with confidence.

Scope of work

• Diagnose, service, repair, install, and remove commercial kitchen and building systems
• Maintain hot-side equipment, sealed-system refrigeration, specialty foodservice units, and base building HVAC
• Respond within service level agreements and communicate status clearly to Operators
• Service notable brands: Henny Penny, Follett, Lennox (HVAC), Traulsen, Hobart mixers, Champion dishwashers, Garland Grill
• Install ordered parts to spec and validate performance
• Complete timely, accurate digital records: work orders, timekeeping, receipts, and truck stock
• Keep tools and van inventory organized for speed and safety
• Rotate into on-call coverage for emergency response
• Practice rigorous safety protocols and accident prevention
• Engage with suppliers and OEM partners; progress through continuous training and certifications
• Sustain productivity in line with company benchmarks

Qualifications

• Technical trade education and/or equivalent hands-on experience
• 5+ years in a related trade
• Expertise in one or more: sealed refrigeration/HVAC, electrical, mechanical, process controls, hot-side cooking equipment and/or mechanical power transmission
• Experience in kitchen equipment service, facilities maintenance, or construction systems
• EPA Universal Certification
• Valid driver’s license, proof of insurance, and a safe driving record (MVR required)
• Ability to safely operate company vehicles
• Strong mechanical aptitude with advanced troubleshooting
• Ability to interpret diagrams and schematics
• Fluency in Microsoft Word, Excel, and mobile service apps
• Professional written and verbal communication
• Independent, self-motivated, and committed to service excellence

Travel & environment

• 100% travel within a defined local market
• Limited overnights, primarily for onboarding and training

Physical expectations

• Work extended periods during emergency/priority calls (including overtime)
• Lift/carry/push/pull up to 50 lbs
• Climb ladders and stairs up to two stories (ladder safety training provided); roof access ladders are provided, and loading/unloading a large ladder from the van is not typical
• Frequent bending, twisting, kneeling, crouching, crawling
• Prolonged standing and walking on even and uneven surfaces
• Frequent arm, wrist, and hand use with tools and machinery
• Indoor/outdoor work in various weather conditions

Technical proficiencies

• Preventive Maintenance program creation
• HVAC/R troubleshooting, maintenance, and repair
• Electrical systems & diagnostics (heavy equipment); schematic reading
• Equipment installation & wiring; equipment diagnostics & troubleshooting
• Workplace Safety & EHS Management; Lockout/Tagout (LOTO)
• Refrigeration/cooling systems expertise
• Machine safety inspections

What you’ll get

Autonomy in the field, strong operational backing, and continuous OEM training—plus competitive compensation and a full benefits package including healthcare, PTO, and 401K.

Apply with confidence

We review applications on a rolling basis. Direct applicants only; agencies need not inquire.

Legal and compliance

Colliers provides equal employment opportunities to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact View email address on us.fitly.work for assistance.