Turndown Attendant

Turndown AttendantThe Turndown attendant is responsible for the cleanliness of the guest rooms (interior and exterior including guest patios, entrance areas and kitchens). Turndown shifts are the afternoon shifts into evening. Other responsibilities include deep cleaning and performing special projects. Turn down attendants contribute to the resorts commitment to high quality guest service and teamwork.Essential FunctionsResponds promptly to requests from guests and other departmentsFills carts with supplies and transports carts to assigned areasPicks up work assignments from the Housekeeping Department and reviews any questions. Swipes ID card in/out and keys.Enters guest rooms following procedures for gaining access and ensuring vacancy before enteringReplaces guest amenities and supplies in roomsReplaces dirty linen and terry with clean itemsMakes beds and folds terryCleans bathroomsCleans kitchens with Rancho Valencia resort guidelines and standardsRemoves trash, dirty linen, and room service itemsChecks that all appliances are present and working in the roomStraightens desk items, furniture and appliancesDusts, polishes, and removes marks from walls and furnishingsVacuums carpets and performs floor care dutiesFollows Rancho Valencia Resort stay over service guidelinesCleans mirrors, windows, high and low dustingFollows all OSHA and MSDS rules and regulationsFollows all company safety and security policies and proceduresReports accidents, injuries and unsafe work environment to your manager/supervisorFollows all resort policies and procedures, ensures uniform and personal appearance is clean and professionalDevelops and maintains positive working relationships with othersSupports team to reach common goalsEnsures adherence to quality, expectations and standardsIdentifies, recommends, develops, and implements new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savingsMoves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 25 pounds without assistanceActively participates in Safety Programs and abides by all injury reporting and safety behavior requirementsParticipates in and supports hotel efforts towards community service, sustainability and environmental initiatives.Performs other duties as directed, developed or assigned by SupervisorsQualificationsRequiredPrior housekeeping experience required, preferably in a resort or related fieldMust have schedule flexibility, PM and sometime AM shifts, weekends and holidaysAbility to learn quickly and work in a fast paced positionMust be able to multi-taskAble to lift, pull and push a minimum of 25 pounds without assistanceAble to stand for long periods of time and move moderate distances throughout shiftAbility to communicate in English with vendors, guests and staff to their understanding.DesirablePrior Five Diamond Resort experienceDynamic and personableSkillsRequiredAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exist.Ability to focus attention to details.Ability to maintain confidentiality of Hotel guests and pertinent hotel information.Ability to ensure security of guest room access and Hotel property.Ability to prioritize, organize and follow through.Ability to resolve problems using good judgmentPhysical DemandsFrequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.Constant need to perform the following physical activities: grasping, turning, finger dexterity.Occasional need to stand for long periods of time.Lifting/carrying up to 25 lbs. frequently and 30 lbs. occasionally.Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach.Hearing requirements: constant need to speak on the telephone and/or two-way radio, responds to the general public and converse with staff. Ability to hear fire alarms and emergency equipment.