Medical Support Assistant

Medical Support Assistant (MSA)The Medical Support Assistant (MSA) provides administrative and clerical support services to clinical staff and Veterans at the Middletown VA Clinic. This role supports patient care coordination, scheduling, and medical administrative functions in accordance with VA policies and procedures. This position falls under clerical medical support services including office/ward clerks, admissions, and healthcare program support.Primary ResponsibilitiesSchedule, cancel, and reschedule patient appointments using VA systemsCoordinate patient care activities and communicate with clinical teamsGreet and assist Veterans, families, and visitors in a professional mannerMaintain accurate patient records and update electronic health systemsPerform eligibility verification and patient check-in/check-out proceduresManage inbound/outbound calls and provide customer service supportEnsure compliance with HIPAA, Privacy Act, and VA security requirementsProcess consults, referrals, and administrative documentationSupport clinic workflow, patient flow, and administrative operationsPerform general office duties (filing, scanning, data entry, correspondence)Minimum QualificationsHigh school diploma or equivalent1–3 years of administrative, clerical, or healthcare support experienceStrong customer service and communication skillsExperience with scheduling systems and office software (e.g., Microsoft Office)Ability to work in a fast-paced healthcare environmentPhysical RequirementsWhile performing the duties of this job, the employee is regularly required to sit for extended periods, use a computer keyboard and mouse, and communicate verbally and in writing. The employee may occasionally need to stand, walk, bend, or lift up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.EEO StatementAptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.