L&I REVENUE AGENT 4

Revenue Agent 4

Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability.

Job Highlights

Labor and Industries' (L&I) mission is to "Keep Washington Safe and Working". The Revenue Agent 4 contributes to the economic well-being of L&I by supervising a team of Revenue Agents who collect debts owed to the department. The position supports the agency's strategic Goal #3 "Make it easy to do business with L&I", Goal #4 "Help honest workers, businesses and providers by cracking down on the dishonest ones", and Goal #5 "Ensure L&I is the employer of choice."

This position is flexible/hybrid with one day a week working in one of our select service locations listed below: Tumwater (Headquarters), Bellevue, Bellingham, East Wenatchee, Everett, Kelso, Kennewick, Moses Lake, Mount Vernon, Seattle, Silverdale, Spokane, Tacoma, Tukwila, Union Gap, Vancouver.

Duties

Some of what you'll do:

• Responsible for day-to-day operational activities, assignment of work, leave approval, personnel issues, and taking appropriate corrective/disciplinary actions.
• Conducts recruitments and make hiring recommendations.
• Ensures the team has the tools, resources and training necessary to be successful.
• Conducts conflict management and resolves complaints and issues.
• Monitors staff workloads to ensure appropriate caseload levels.
• Plans, schedules and conducts staff meetings.
• Represents the team at Statewide Collections Meetings.
• Makes recommendations to management concerning staff issues.
• Develops and maintains effective working relationships with supervisors and management across regions, programs and divisions.
• Prepares and maintains production statistics and scorecard reports for the team.
• Interprets and communicates work procedures and program policies.
• Ensures adherence to rules and procedures, and that work product meets professional and timeliness standards.
• Observes and evaluates staff performance to determine coaching and mentoring needs for improvement.
• Promotes team development and succession planning.
• Conducts performance evaluations and encourages staff professional development through training opportunities.
• Processes waiver and uncollectable requests.
• Reviews adjustments, transfers, and exception reports and take action as needed.
• Submits recommendations on Director's Compromise, revocations and seizures.
• Reviews extended payment plan requests and approve if appropriate.
• Reviews requests to issue Personal Liability assessments.
• Coordinates with other programs and agencies to resolve and address possible fraudulent activities and complex cases.
• Provides technical guidance and direction to staff.
• Assists and accompanies staff on more complex actions such as asset seizures, revocations and till taps.
• Leads or participates in Lean events and other statewide program efforts.
• Attends and participates in staff meetings and scheduled trainings.
• So much more!

Qualifications

Required:

Three years of experience as a Revenue Agent 3.

OR

A bachelor's degree involving major study in business administration, accounting, public administration, police science, economics, criminal justice, sociology, psychology, law, or closely related field

AND

Five years of experience in the collection of civil or criminal debt, law enforcement, personal or corporate finance, accounting or bookkeeping, or investigations involving personal background, business practices or fraud. In addition demonstration of position-specific skills, abilities and competencies (for a complete list, please request the PDF), including:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Experience leading and/or supervising other staff.

Demonstration of position-specific skills, abilities and competencies. (If you would like the full list of skills, abilities and competencies, please request the Position Description Form (PDF)).

Supplemental Information

Things You Need To Know

To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee's career. Click on the "Benefits" tab to learn more.

At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Application process

We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.

Please include the following documents with your application:

1. A cover letter describing specific qualifications.
2. A current resume detailing applicable experience and education.
3. A list of at least three professional references with current telephone numbers.

Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice

Prior to a placement in this position, a background check, including criminal history records will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other information

• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented by the Washington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

Did You Know?

In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their redacted DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I's View email address on click.appcast.io.

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.