Front Desk Associate

Job Description

Job Description

Description:

JOB SUMMARY: Responsible for educating and assisting customers with all in-house programs as well as issuing rental skates, billing guests, and processing registrations. This position is not eligible for remote work.

ESSENTIAL FUNCTIONS:

• Greet and welcome each customer

• Record sales transactions, process registrations, and take payments

• Perform routine clerical duties, including answering phones, filing, and updating the program boards

• Maintain a clean environment for all guests and staff

ADDITIONAL RESPONSIBILITIES:

• Enroll customers in hockey leagues and internal and public programming sessions

• Provide information on facility, entertainment, and sports options and facility rules and regulations

• Become familiar with and have a working knowledge of all in-house programs

• Ensure that all guests attending any public program sign an online waiver before participating in any program

• Assist with the setup and break down of on ice partition boards, nets, etc., when needed

JOB QUALIFICATIONS:

• Customer service-oriented, preferably with previous customer service experience

• Reliable Team Player

• Must be able to read and understand written instruction

• First aid training is preferred

• Ability to work nights, weekends, holidays, and special events

Physical Demands and Working Environment:

While performing the duties of this job, the employee will be required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an office and rink environment, with noise levels usually moderate.

*This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties will be assigned as needed.