IT Support Technician I

IT Support Technician IThe IT Support Technician I will help end-users resolve issues with computer hardware or software. This position responds to user inquiries, troubleshoot and diagnose problems, and identify solutions with IT equipment and applications.Responsibilities and Duties:Provide second-line hardware, software, and end-user support as required and in line with documented procedures and service-level targets to support the business effectively.Conduct data entry into company systems, and file information using established procedures to ensure information is accurate and accessible.Support in providing initial fault isolation.Carry out simple installation tasks, following detailed instructions and working under close supervision to complete the allocated tasks.Categorizing equipment into separate groups, processing equipment orders for shipping, following detailed procedures.Carry out simple maintenance and repair tasks, following detailed instructions and working under close supervision to complete the allocated tasks.Carry out simple knowledge management tasks by following established procedures in order to support others.Work according to an assigned schedule.Skills:Required:Ability to utilize power equipment in a warehouse settingAbility to analyze basic computer problems with the intent to develop and implement logical and effective solutionsPreferred:Experience in managing hardware in a warehouse environmentKnowledge of store hardwareMonitors, diagnoses and fixes problems with technology products.Configures, operates, and manages hardware assets.Identifies, diagnoses and resolves technical problems in line with prescribed solution options.Sets up and maintains operating systems.Plans, organizes, prioritizes and oversees activities to efficiently meet project objectives.Employs a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution.Puts processes in place to support the creation and use of the information, data and intellect that exists in the Team Members who work for an organization, to support the achievement of goals.Expresses ideas, requests action, formulates plans, and policies by means of clear and effective verbal communications.Understands and effectively uses standard office equipment and standard software packages to support business processes.Installs, sets up, configures, and manages software and environments.Knowledge with Jira and Confluence software.ITIL Foundations.Education: High School Diploma or GEDO'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.Total Compensation Package:Competitive Wages & Paid Time OffStock Purchase Plan & 401k with Employer Contributions Starting Day OneMedical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)Team Member Health/Wellbeing ProgramsTuition Educational Assistance ProgramsOpportunities for Career GrowthO'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: View email address on click.appcast.io or call View phone number on click.appcast.io, and provide your requested accommodation, and position details.Consistent with internal policy and applicable law, the Company electronically monitors the use of Company-provided systems, including telephone conversations and transmissions, Internet access and usage, and electronic mail and transmissions. The Company additionally employs video cameras in common internal and external areas.