Medical Transcritionist/Support Specialist

USD $19.62/Hr.

Max

USD $30.41/Hr.

Overview

Provide radiological transcription interpretations using word processing and digital dictation equipment. Provide secretarial support, filing, receptionist and communication functions to the Interventional Radiology Department. Identifies patient preauthorization’s/referral requirements and ensures they are met in a timely fashion to facilitate efficient billing and payment for elective, emergent and urgent admissions as well as add-on procedures. Demonstrates ability to work with physicians, patients, staff, and families in a professional manner. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Education

Qualifications

• High-school graduate required; Associate Degree or post-secondary education desired.

Licensure/Certification/Registry

Experience:

• Minimum of one year transcription experience required.
• Medical-secretary experience preferred.

Other Knowledge/Skills/Abilities

• Minimum typing ability of 50-60 w.p.m.
• Medical terminology required.
• Near visual acuity to assure accurate transcription.
• Demonstrates excellent customer service skills and communication skills in person, in writing and over the phone.
• Proficient with personal computers and software (including Excel, Word, Outlook, PowerPoint).
• Ability to multitask while working on multiple responsibilities simultaneously.
• Demonstrates initiative, self-direction, motivation, and proven ability to work successfully with a variety of people and disciplines.

Responsibilities

• Performs secretarial, transcription and insurance information duties according to established procedures.
• Transcribe radiologic interpretations using word processing and digital dictation equipment.
• Effectively perform general clerical/administrative functions for the Medical Imaging clinics.
• Coordinates and organizes with the physician office staff needed patient information including demographics, physician orders, exams, office notes, etc.
• Conduct insurance verification tasks, pre-certification, or referral information from physician offices and/or insurance companies and authorization for elective and emergent patients.
• Responsible for incoming/outgoing calls to identify patient preauthorization’s/referral requirements and ensures they are met in a timely fashion.
• Knowledge of insurance requirements/guidelines, MHS Managed Care policy and procedures.
• Verify medical necessity for Medicare patients and contact ABN patients, if necessary.
• Secures authorizations for all managed care cases in a timely and thorough manner to maximize timely billing and prevent bad debt.
• Independently tracks all authorizations and maintains database of authorization information, as well as status/outcome of all requests.
• Quality checks insurance from pre-registered accounts from other areas.
• Works closely with billing and accounting staff to facilitate timely and accurate billing by quality checking accounts to prevent denials and bad debt.
• Discriminates and sets priorities for received information.
• Participates and conducts Quality Assurance activities; maintaining logs, statistical records, and data collection.
• Perform clerical duties for Hi-IQ.
• Adheres to all government and private insurance, HIPAA and JCAHO guidelines as well as patient confidentiality policies.
• Interacts with a variety of hospital personnel, doctors’ offices, patients, and visitors in a manner that enhances delivery of patient care and promotes positive relationships:
• Consult other departments as appropriate to provide for an interdisciplinary approach to the patient’s needs.
• Facilitate scheduling and registration within Medical Imaging and with other departments.
• Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction.
• Manage incoming mail and faxed correspondence. Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits.
• Assembles medical records for patient’s chart.
• Identifies past medical records when applicable, and combines records.
• Adds reports to charts as soon as received on unit, labs, EKG, X-ray, Exams, Reports of Operation.
• Files patient data after review by nurse/radiologist.
• Prepares paperwork for patient transfer to other facilities.
• Thins charts when needed and forwards discharge patient records to Medical Records.
• Manages large amounts of sensitive, confidential information concerning patient and family information in medical documents.
• Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
• SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others.
• COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude.
• QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays.
• Assists in promoting efficient functioning of the department in the interest of patient care.
• Participate in performance improvement activities for the department and organization.
• Manages pleural effusion or malignant ascites drainable catheter (PLeurX, Aspira) process.
• Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.