Alarm Monitoring Advisor

Job Description

Job Description

Our Alarm Monitoring Advisors also known as our Central Station Operators are an integral part of what we do (and yes, you'll be the one saying, "CPI Security – IDENTIFY YOURSELF!").  YOU make every day safer for our community and our customers by answering alarm calls, communicating with local first responders, and providing an excellent customer experience by being a calm, friendly, and reassuring voice on the other end of the line. This is more than "just another job!" We provide innovative security, video, and automation solutions to residential and business customers throughout the Southeast. As a mission-driven company, we work to make every day safer for our community and our customers. We are looking for a Central Station Operator to join our growing team at our headquarters in Charlotte, NC!

What's In It For You!

• Aggressive pay and career mobility. This is more than a job!  
• Specialized, paid training when you start AND ongoing.  This includes a Central Station Monitoring Certification.  WE INVEST IN YOU! 
• Engaging and fun company culture that's made up of diverse people.
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
• Great medical, dental, vision, short- & long-term disability and life insurance options. 
• Company paid holidays, floating holiday and paid time off (PTO). 
• 401(k) plan with competitive company match. 
• Eligible for free monitored security system after 90 days.
• Education assistance – we encourage & support our employees who want to improve their skills and further their education for advancement.
• Talk about perks!  An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director.
• Birthday and Work Anniversary Rewards.

Responsibilities

• Monitors and responds to alarms, communicates with customers, and relays vital information to first responders in real-time.  
• Respond to inbound alarm activity from residential and commercial customers, reviewing the nature of the situation, and contacting local authorities in an emergency.
• Communicate with Police, Firefighters, and EMS/Paramedics, while providing an excellent customer experience by being a friendly and reassuring voice.  
• Receive and handle incoming calls from customers ranging from general inquiries to technical concerns. 
• Perform processing demonstrations of CPI's Real Time Response product.
• May have additional duties as assigned by Management. 

Qualifications

• High school diploma, some college preferred 
• Minimum 2 years customer service experience preferred  
• Take pride in delivering excellent customer service 
• Available to work flexible work schedule 
• Thrive in a busy, fast-paced environment 
• Excellent organizational and analytical skills
• Strong interpersonal and problem-solving skills with the ability to multi-task

CPI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and provides equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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