Customer Success Representative

Job Description

Job Description

Are you the type of person who thrives in a fast-paced environment, loves solving problems, and enjoys connecting with people? If so, we want you on our team!

As a Customer Success Specialist , you'll play a key role in ensuring our customers have a seamless and positive experience. You'll be the go-to expert for answering questions, troubleshooting issues, and building lasting relationships. We're looking for someone who is driven, adaptable, and a natural problem solver —someone who takes ownership, communicates effectively, and gets things done.

What You’ll Do

• Keep customer interactions organized and up to date in Salesforce (CRM)
• Build and maintain strong relationships—both with customers and internal teams
• Listen actively, think critically, and provide timely, accurate solutions
• Help customers succeed by offering the right solutions and insights
• Identify opportunities for growth—introduce customers to additional products and services that could benefit them

What We’re Looking For

• Bachelor’s or Associate’s degree required
• Strong verbal and written communication skills
• Tech-savvy —familiarity with Salesforce (or other CRMs) and Excel is a plus
• Fast and efficient—40+ WPM typing speed preferred
• A problem solver who can multitask, prioritize, and manage time effectively
• Someone who is eager to learn, adaptable, and thrives under pressure

This Role is for You If...

✅ You’re the go-to person when something needs to get done, and get done well
✅ You love staying organized and keeping things running smoothly
✅ You can balance professionalism with personality —you know when to have fun and when to focus
✅ You’re always looking for ways to help, improve, and contribute beyond just the job description
✅ You think ahead and take initiative rather than waiting for direction

This Role is NOT for You If...

❌ You don’t like collaborating or being part of a team
❌ You struggle to stay calm under pressure
❌ You prefer a role with little to no customer interaction

A Day in the Life at impac

Picture this: You walk into the office and grab a fresh cup of coffee. The kitchen is stocked with snacks, and the team greets you with a smile. You catch up on your weekend stories before jumping into your work—answering customer inquiries, problem-solving, and finding new ways to make the customer experience even better. Around here, we work hard, move fast, and support each other like family.

Compensation & Benefits

• $45K - $50K (based on experience)
• 401K with company match
• 16 days PTO in your first year
• 7 additional paid holidays
• Company-paid life insurance
• Medical insurance options
• Company-paid training & continuing education

If you’re hungry to grow, humble enough to learn, and smart about how you work , we want to meet you. Apply today and let’s build something great together!

We’re not just another fleet management company—we set ourselves apart by consistently exceeding expectations and delivering more than what’s expected. Our mission is to provide top-tier products, unmatched customer service, and expert guidance, all designed to streamline fleet management.

Company Description

We’re not just another fleet management company—we set ourselves apart by consistently exceeding expectations and delivering more than what’s expected. Our mission is to provide top-tier products, unmatched customer service, and expert guidance, all designed to streamline fleet management.