Director of Clinical Operations

Our Mission To create an organization that sets the standard of excellence in the compassionate treatment of behavioral health and addiction disorders. Who are we? Since 2015, Nevada Behavioral Health Systems (NBH) has been providing mental health and substance abuse services to residents across Nevada. By collaborating with a diverse network of experienced behavioral healthcare providers, we have built a community-based care system that offers members personalized options tailored to their individual needs. In 2023, we rebranded as NovumHealth with the expansion of our services in Arizona, California, and Utah. Position: Director of Clinical Operations Location: Las Vegas, NV – Onsite (This role is not eligible for Remote or Hybrid) Starting Salary Range: $115,000 What’s the role? As Director of Clinical Operations at NovumHealth (NBH), you provide clinical and operational oversight of the Crisis Stabilization Center, ensuring safe, efficient, and clinically appropriate care for individuals in behavioral health or substance use crisis. This role supervises interdisciplinary staff, oversees care coordination and documentation quality, and partners with medical providers, community agencies, and health plans to ensure seamless transitions across the continuum of care. You are accountable for operational performance, regulatory compliance, and quality outcomes, driving process improvements that support rapid engagement, appropriate placement, and patient-centered, trauma-informed crisis care. What you’ll do Oversee day‑to‑day clinical operations of crisis engagement, triage, and care coordination functions within the Crisis Stabilization Center, ensuring safe patient flow, timely assessments, and appropriate level‑of‑care determinations. Develop and implement workflows, protocols, and standard operating procedures for crisis screening, stabilization, disposition planning, and transitions to inpatient, residential, outpatient, or community‑based services. Coordinate closely with medical staff, mobile crisis teams, hospitals, health plans, and community partners to facilitate rapid admissions, consultations, and transfers while minimizing unnecessary emergency department or inpatient utilization. Maintain real‑time oversight of census, throughput, and barriers to discharge or placement; intervene operationally to resolve delays and ensure timely, clinically appropriate transitions. Monitor documentation, regulatory compliance, and quality metrics related to crisis stabilization services, including length of stay, engagement, and successful linkage to follow‑up care. Lead, coach, and support crisis engagement and care coordination staff, providing ongoing training in crisis assessment, de-escalation, trauma-informed care, and disposition planning. Foster strong interdisciplinary collaboration and clear communication across shifts and departments to ensure continuity and safety of care. Use data and performance trends to drive quality improvement initiatives that enhance access, patient experience, operational efficiency, and clinical outcomes across the crisis continuum. Additional duties as assigned. What you’ll bring Strong leadership and management skills. Knowledge of care coordination processes and best practices. Understanding of healthcare regulations and quality standards. Excellent communication and interpersonal skills. Ability to collaborate and work effectively with interdisciplinary teams. Analytical and problem‑solving abilities. Strong organizational and time‑management skills. Proficiency in healthcare information systems and technology. Ability to adapt to changing healthcare environments and priorities. Commitment to delivering patient‑centered care and improving patient outcomes. What you’ll need to start Minimum of 5 years of progressive clinical experience in behavioral health or substance use treatment, with significant time in crisis, emergency, inpatient, or stabilization settings. Master’s degree in a behavioral health field required (Social Work, Counseling, Marriage & Family Therapy, Psychology, or related). Valid Nevada license as an LMFT, LCSW, LCPC, or Psychologist. Must pass drug screening and background check in order to start employment with Novum Health. Must be willing to receive vaccinations in accordance with hospital and state requirements. What will make you stand out Previous experience in behavioral health healthcare environments. Strong knowledge of operational principles, practices, and methodologies. Experience in developing and implementing operational strategies and process improvement initiatives. Experience in healthcare or mental health is strongly preferred. What do we offer Competitive Salary Generous vacation policy, paid holidays, and paid sick time Medical Insurance, Dental Insurance, and Vision Insurance (Employee paid) Optional supplemental Insurance Coverage Company paid access to Employee Assistance Programs (EAP) 401(k) Retirement Savings Plan Free Financial coaching and access to Credit Lines and Personal Loans through FinFit Preferred Auto, Home and Renter’s insurance through Allstate Employee Discounts through Corestream …and so much more! Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location. Additional information At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location on a full‑time basis without the need for current or future visa sponsorship. We are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr