Human Resources Generalist

Keeper is hiring a talented Human Resources Generalist to join our People Team! This is a 100% remote position with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and play a critical role in supporting our employees and managers as we continue to scale the organization.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper's affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About the Role

The Human Resources Generalist will report to our Senior Director of Human Resources and play a key role in supporting the full employee lifecycle. This role will be responsible for supporting the people team and the organization by implementing and administering HR programs and policies. This opportunity involves applying a mix of people and technical skills in facilitating processes across HR, payroll, benefits and compliance. This individual will serve as a liaison between employees and management, providing guidance and support on various HR-related matters.


The ideal candidate works well both independently and as part of a team, autonomously performs routine tasks and applies creative problem solving skills to continuously improve efficiency.

Responsibilities

Human Resources

• Collaborate cross-functionally to facilitate and support people processes and initiatives with a focus on continual improvement and a positive employee experience
• Own and manage the full-cycle new hire onboarding process including:
• preparing candidate offer letters
• coordinating candidate vetting and pre-employment screening
• updating the new hire and stock option trackers
• adding employees to ADP
• organizing and conducting new hire orientation (US, Japan, Canada, Australia and/or any additional EOR countries added)
• refreshing HR and IT onboarding materials for all locales
• administering onboarding surveys, supporting 30/60/90-day check-ins (including a documented 90-day written review)
• Own and coordinate the monthly performance management process, including tracking, rollout, follow-ups, approving reviews, sending anniversary review emails, and notifying managers about promotion actions
• Process employee lifecycle changes, including new hires, promotions, transfers, leave and terminations, by maintaining accurate HRIS and ADP records, creating Jira tickets (new hires, terms and leaves) and updating stock option issuance trackers
• Conduct our monthly dual employment audit and coordinate related follow-up
• Collaborate with the People Team on HR metrics, reporting and data requests while maintaining accurate employee lifecycle records and trackers
• Provide backup coverage for designated People Team activities such as timecard assistance, open enrollment, benefits support and temporary benefit ID cards, compliance and audit documentation requests, Slack channel moderation, and annual bonus file creation
• Interact with employees and managers to provide level 1 employee relations support and manager coaching
• Promote a positive work environment through employee engagement initiatives and communication strategies, including owning the monthly People Team newsletter
• Assist with additional HR projects and initiatives as assigned
• Support hiring and onboarding through EOR partners in Canada, Australia and other international locations by coordinating documentation, onboarding steps, employee data updates and issue resolution with internal stakeholders and external providers
• Ability to work an occasional shifted schedule to assist with Japan-related HR operations, onboarding and employee support, coordinating across time zones and adapting processes and materials to meet local needs
• Capability of assisting with (and occasionally leading) termination conversations and full cycle offboarding's
• Ability to leverage artificial intelligence tools to streamline HR processes, improve operational efficiency, and enhance the employee experience

Payroll

• Provide backup timecard assistance and support payroll coordination for all locales as needed, while partnering with the primary payroll owners to resolve issues and maintain accurate records
• Prepare data input for anniversary, promotion and compensation changes
• Facilitate the ongoing tracking and management of PTO usage
• Assist in disseminating sales incentive plans and commissions statements
• Document and notify employees and managers of promotion and compensation changes
• Assist with state payroll tax and unemployment reporting and tracking requirements

Benefits

• Serve as a backup resource for general benefits support, including employee questions, form completion and temporary benefit ID cards, and provide PTO backup for the annual open enrollment process as needed
• Assist with HSA/FSA tracking, payment processing and facilitation

Compliance

• Develop and maintain HR onboarding and IT-related materials for all locales and assist with updates to HR policies, process documentation and employee files
• Maintain employee records in compliance with applicable laws and regulations
• Own HR Harassment Training - creation, rollout, and tracking completion and assist with other required compliance training workflows
• Provide assistance with compliance and audit-related documentation and reporting requests, including SOC, ISO, IL5 and 401(k) audit support

Job Requirements

• 2-5 years experience in HR roles, with a focus on payroll, benefits and compliance
• Knowledge of HR laws, regulations, and best practices
• Excellent communication and interpersonal skills
• Ability to maintain confidentiality and handle sensitive information with discretion
• Proficiency in HRIS (Human Resources Information Systems) and ATS (Applicant Tracking Systems)
• Baseline knowledge of Excel and GSuite
• Strong problem-solving skills and attention to detail
• Exceptional organizational and time management skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Team player with a collaborative and proactive approach
• Flexibility and adaptability to change
• Flexible schedule (occasionally onboarding occurs in US evening hours for our Japanese/AU employees)

Preferred Requirements

• Bachelor's degree in human resources, business administration, psychology, or related field
• SHRM/HRCI Certification (any level)
• Strong MS Office skills (Excel/Word in particular)
• Background knowledge of California, Colorado and Illinois specific HR laws
• Experience with HR laws outside of the US
• Resides in the Chicagoland area

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Rother/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt

Keeper Candidate Privacy Notice

This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).

1. Data We Collect

Information You provide:

• Contact details, CV/resume, cover letter
• Employment history, qualifications, work eligibility
• Application responses and uploaded documents

Information We generate:

• Interview notes, assessments, communications
• Scheduling information

Information From Others:

• Recruiter/referral information who submit your profile
• References (with your consent, before final offer)
• Public professional profiles
• Background verification (post offer)

Voluntary Diversity and Equal Opportunity Information

• We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements

2. How We Use Your Data

• Assess your application and suitability
• Manage interviews and recruitment workflow
• Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
• Comply with employment law obligations

3. Legal Basis

• Legitimate Interests (recruitment management, security and integrity of the hiring process)
• Contracting steps (for progressed candidates)
• Legal and regulatory compliance obligations; explicit consent where required

4. Who We Share Information With

Internal:

• HR, hiring managers, interviewers*, IT support for system administration

*Note - diversity and equal opportunity data is not shared with hiring managers.

Third Parties:

Service providers who assist with:

• Applicant tracking, recruitment systems and assessment providers
• Background verification vendors (post offer)
• Recruitment agencies (where applicable)
• Tools to support communication, collaboration and to securely store your data

Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.

5. International Transfers

Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.


6. Security

We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.

7. Retention

We keep your data for 24 months from your last application activity, then delete or anonymize it.


Exceptions:

• You opt into our talent database for further retention by providing consent (extended retention)
• You're hired (transfers to employee records)

8. Your Rights

You have the following rights and can contact us at the email below to exercise them:

• Access, correct, or delete your data, subject to applicable law and retention requirements
• Object to or restrict processing
• Withdraw consent (where applicable)
• Request data portability
• Lodge a complaint with your data protection authority

If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.


When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.

9. Automated Decisions

Keeper does not make hiring decisions using solely automated processing.

10. Contact - Candidates can send privacy questions to: View email address on click.appcast.io