Automotive Service Advisor

Description

Join the Team at Stocker Subaru!

Experienced Service Advisor Wanted - 5+ Years of Dealership Experience Required

Stocker Subaru is seeking a highly motivated, customer-focused, and experienced Service Advisor to join our growing service team. This is an excellent opportunity for a proven automotive professional who thrives in a fast-paced dealership environment and is committed to delivering an exceptional customer experience.

As a Service Advisor, you will serve as the primary point of contact for our service customers, helping them navigate vehicle maintenance and repair needs while building trust and long-term relationships.

Responsibilities

• Greet customers and accurately document vehicle concerns.
• Prepare repair orders and communicate recommended services.
• Coordinate repairs between customers and technicians.
• Provide updates throughout the repair process.
• Review completed repairs and ensure customer satisfaction.
• Meet performance goals for customer satisfaction, sales, and retention.

Qualifications

• Minimum 5 years of automotive dealership Service Advisor experience required.
• Strong customer service, communication, and relationship-building skills.
• Proven ability to manage multiple customers and repair orders simultaneously.
• Experience with dealership management systems and manufacturer warranty processes.
• Strong organizational and problem-solving abilities.
• Valid driver's license with a clean driving record.

What We Offer

• Competitive compensation package with performance incentives.
• Medical, dental, and vision insurance.
• Paid vacation and holidays.
• 401(k) with company match.
• Ongoing training and career development opportunities.
• Employee discounts on vehicles, parts, and service.
• Positive, team-oriented work environment.
• Opportunity to grow with one of Central Pennsylvania's leading Subaru dealerships.

Why Stocker Subaru?

At Stocker Subaru, we are committed to exceeding customer expectations while creating an environment where our employees can succeed and grow. We value integrity, teamwork, professionalism, and a customer-first mindset.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle needs.
• Schedule service appointments and manage repair orders.
• Communicate repair recommendations, estimates, and completion updates.
• Coordinate with technicians to ensure accurate and timely repairs.
• Follow up with customers throughout the repair process.
• Explain completed repairs and maintenance recommendations at vehicle pickup.
• Maintain high levels of customer satisfaction and professionalism.
• Assist with loaner vehicles, shuttle arrangements, and customer accommodations when needed.