Food Service Cashier

Cashier and Customer Service

Primary City/State: Mesa, Arizona

Department Name: Culinary & Nutrition-Hosp

Work Shift: Varied

Job Category: Facilities, Environmental Services, and Culinary

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

This position performs cashiering and customer service duties in retail areas to provide accurate revenue collection and to assist in providing high quality customer service to customers.

Shift: Varied

Weekend and holiday rotations are required in this role. Enjoy a flat rate $1/hour weekend shift differential and an 18%-night shift differential when applicable.

Banner Baywood Medical Center is a 342 bed hospital serving the health care needs of the dynamic and growing East Valley communities of metropolitan Phoenix, Arizona. We provide complete acute care services and outpatient services to include but not limited to cancer, stroke, women's health, rehabilitation, emergency medicine and surgery. Our Emergency Department treats a variety of ailments and offers advanced treatment areas, with 68 beds, seeing over 50,000 patients per year. We are certified as pediatric prepared as well as designated as a Trauma level 3 emergency room. In addition, our comprehensive orthopedic unit is one of the nation's premier orthopedic programs. The unit's commitment to excellent patient care has earned a 4 STAR rating by CMS and repeated recognition as having one of the Top 100 Orthopedic Programs in the U.S. by The Health Network and HCIA, Inc. Because we are also a leader in neurological medicine, people throughout Arizona come to us when they need treatment for conditions of the brain, spine and nervous system.

POSITION SUMMARY

This position performs cashiering and customer service duties in retail areas to provide accurate revenue collection and to assist in providing high quality customer service to customers.

CORE FUNCTIONS

• Accurately records all sales in the Point of Sale System; transacts payments with customers.
• Stores, counts, deposits and maintains register cash and receivables in accordance with the policies and procedures of the facility.
• Maintains all assigned stations, keeping them clean, well-stocked, and attractive at all times.
• Provides service to customers, meeting standards and guidelines. Responds to customer complaints and assists with problem resolution.
• May perform cleaning, stocking, sign maintenance and other duties as assigned.
• This position is in contact with patients, other food service department personnel, hospital staff, visitors and families. This position must have excellent customer service skills and be able to resolve customer issues at the point of contact.
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

MINIMUM QUALIFICATIONS

This position requires effective interpersonal communication skills, a friendly customer service attitude and the ability to accurately calculate and count change rapidly and repetitively. Good reading, writing and math skills. Must be able to learn food handling regulations and pass certification tests as required. Requires the ability to learn Point of Sale cash register system, beverage brewing and/or dispensing equipment and cleaning equipment.

PREFERRED QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. Additional related education and/or experience preferred.

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EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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