Customer Service Specialist

Customer Service Representative

At Chris Buich State Farm Insurance, we are committed to helping our customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. We pride ourselves on providing outstanding customer service and building lasting relationships. We are currently seeking a licensed Property and Casualty Customer Service Representative to join our team.

As a Customer Service Representative at State Farm, you will be the primary point of contact for our clients, assisting with their insurance needs and providing exceptional service. This role requires a current Property and Casualty license in California (Life and Health preferred), strong communication skills, and a dedication to customer satisfaction.

Provide excellent customer service by responding to client inquiries promptly and professionally.

Assist customers with policy changes, claims processing, billing questions, and coverage explanations.

Educate clients on State Farm products and services to meet their insurance needs.

Maintain accurate records of customer interactions and transactions.

Collaborate with agents and other team members to ensure seamless service delivery.

Stay current with State Farm products, industry trends, and regulatory requirements.

Current Property and Casualty license in the state of California (required or willing to get licensed before start date)

Proven experience in customer service, preferably in the insurance industry.

Strong interpersonal and communication skills.

Ability to handle multiple tasks efficiently and maintain attention to detail.

Proficient with computer applications and software.

Commitment to providing superior customer service and maintaining confidentiality.

Bi-Lingual

Competitive salary and benefits package.

Opportunities for professional growth and development.

Supportive and inclusive work environment.

The chance to make a meaningful impact in the lives of our customers.

Compensation: $25.00 per hour

We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

Our office is located in Santa Cruz.

Additional languages spoken: Spanish

If you want a career, not a job, then we encourage you to apply. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.