Commercial Support Specialist, North America

Commercial Support Specialist, North America United States (Hybrid) Job Description The Commercial Support Specialist supports the North America Commercial organization by improving operational efficiency, streamlining sales processes, and enabling the sales team to focus on revenue-generating activities. This role helps create a faster, smoother, and more effective customer experience by reducing administrative burden, improving internal coordination, and supporting key commercial activities from prospect through close. This position supports customer onboarding, Salesforce (SFDC) reporting and data management, quoting and proposal coordination, contract administration, sales enablement, training coordination, and commercial event support. The role also partners cross-functionally with sales, finance, legal, marketing, and operations teams to improve responsiveness and support strategic customer accounts. The ideal candidate is highly organized, collaborative, detail-oriented, and comfortable managing multiple priorities in a fast-paced commercial environment. Responsibilities Support day-to-day operational needs of the North America commercial organization Coordinate onboarding activities for new customers, including required customer and financial documentation Support customer quoting and proposal activities, particularly for strategic and high-volume accounts Coordinate internal follow-up and communication between sales, operations, finance, and legal teams Help improve commercial processes and reduce administrative inefficiencies Track proposal status, customer requests, and follow-up actions to support responsiveness and customer satisfaction Maintain CRM data accuracy and support pipeline management activities Develop and maintain reports, dashboards, and sales performance metrics Support forecasting, reporting, and sales analytics needs for commercial leadership Assist with improving CRM adoption and data quality standards Assist with management and tracking of CDAs, MSAs, and related agreements Coordinate onboarding and training activities for new commercial team members Maintain sales tools, training materials, presentations, and commercial resources Coordinate sales meetings, customer events, trade shows, and promotional materials Qualifications Bachelor’s degree preferred or equivalent experience 3+ years of experience in commercial operations, sales support, or related business support role Experience supporting commercial or sales organizations in a fast-paced environment preferred Strong Salesforce (SFDC) skills, including reporting and dashboard management Strong organizational, communication, and problem-solving skillsmsoge Ability to manage multiple priorities and work cross-functionally Proficiency in Microsoft Office Suite, including Excel and PowerPoint Experience in pharmaceutical, biotech, CRO/CDMO, or life sciences industries preferred Process improvement mindset with strong attention to detail Customer-focused approach with strong professionalism and follow-through NOTE: This job description is not intended to be all-inclusive. Individuals may perform other related duties to meet the ongoing needs of the organization. Disclaimer: Solvias, Inc does not currently offer relocation packages or sponsor work visas. All applicants must have the legal right to work in the location of the job posting. About Us Solvias is a global provider of chemistry, manufacturing, and control (CMC) analytics to the life sciences industry. Our expert team combines decades of experience with regulatory expertise across small molecules, biologics, and cell and gene therapies. Solvias offers end‑to‑end solutions from raw material testing to drug product release and API development for small molecules. Headquartered near Basel, Switzerland, Solvias operates six global Centers of Excellence, all adhering to the highest ISO, GMP, GLP, and FDA standards. Job Info Job Identification 223 Job Category Commercial Posting Date 06/12/2026, 11:46 AM Degree Level Bachelor's Degree Job Schedule Full time Locations 2125 Center Avenue, Fort Lee, New Jersey, 7024, US (Hybrid) #J-18808-Ljbffr Solvias Group