MUOS Site Support Engineer

MUOS Site Support Engineer

General Dynamics Mission Systems has an immediate opening for a Mobile User Objective System (MUOS) Site Support Engineer. This role provides Intermediate-Level (I-Level) support for the live MUOS system. The position on the program is titled I-Level Maintainer and is primarily focused on supporting the system operators (O-Level Operators) with maintaining the ground system network of a satellite-based communication system. This exciting role is in Scottsdale, Arizona with a future opportunity to work in Wahiawa, Hawaii. This role may require a rotation to Wahiawa, HI, for an extended period of approximately 18-24 months.

Representative duties and tasks include:

• Successfully recreate and/or close out site trouble tickets
• Troubleshoot and resolve issues that impact system operations
• Provide on-the-job training to O-Level operators and maintainers, as needed, to empower them to become successful in their role
• Perform proactive system checks to both identify issues before they become problems, and to discover existing problems that do not have automated detection mechanisms
• Work directly with development engineers (i.e. D-Level) to collect data logs, equipment configuration, etc., in support of resolving issues that have been escalated to D-Level subject matter experts for resolution
• Identify key MUOS deficiencies and help influence the prioritization of development tasks required to address important site issues
• Provide weekly written status reports
• Support 24/7 site operations, including on call support as required

Knowledge skills and abilities critical to job success include:

• Active DoD Secret (or higher) security clearance
• IAT Level II certification or qualifying degree
• Ability to clearly communicate findings and recommendations to local operators, managers, and remote site technicians via verbal and written communication
• Skills to both multitask and prioritize simultaneously occurring high priority issues in an operational site environment
• Working knowledge of both the Windows and UNIX operating systems
• Experience with the configuration and monitoring of IP network equipment including routers, switches, firewalls, load balancers, and HAIPEs
• Exposure to computer virtualization solutions
• Experience with various network protocols
• Knowledge of Public Key Infrastructure (PKI) certificate authentication

Salary range: USD $118,519.00 - USD $131,482.00 /Yr.