SPECIALTY CARE MANAGER

Job Description

Job Description

Description:

We are Hiring!

Job Posting: Specialty Care Manager

Location: Rochester, NY

Department: Care Coordination

Employment Type: Full-Time

Schedule: Monday-Friday

Salary: $25.00/hr.

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

General Description

Provide intake and ongoing care management services to individuals living in Monroe, Finger Lakes or Southern Tier Regional Counties who have been diagnosed with one or more chronic illnesses. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.

Essential Duties and Responsibilities

• When needed, serve as contact for referrals and conduct necessary screening and/or follow up for client to proceed with intake in applicable program(s).
• Provide client-guided care management services to caseload assigned, maintaining accurate and verifiable documentation of all services rendered.
• Using a person-centered approach, complete comprehensive and detailed assessments, reviews, crisis plans, and care plans as required by standards set by DOH and lead Health Home contractors.
• Demonstrate, promote and practice cultural competency towards clients through respect and understanding.
• Recognize and embrace diversity through supporting and encouraging the strengths of everyone served.
• Provide meaningful core services for each client assigned monthly and as needed, to ensure all care plan goals are addressed to the satisfaction of the clients served.
• Utilizing a team approach, maintain accessibility for clients during the workday.
• Assist clients in the acquisition and maintenance of public benefits e.g., Medicaid, SNAP, Social Security, etc.
• Provide linkage/referrals and coordination of resources/support for medical care, mental health, social, recreational, and housing/basic needs, etc.
• Remain current in the field, support and implement best practice service models within the program.
• Make independent decisions and recommendations regarding immediate risk factors presented and provide crisis intervention and follow-up as needed.
• Demonstrate flexibility to be available to clients in their homes/communities including working outside of normal business hours as needed.
• Provide on-call availability via cell phone to Health Home program as needed.
• Serve as client advocate.
• Facilitate the development of a Care Team to carry out individualized and strength-based Plan of Care through regular case conferences and case reviews.
• Participate in staff meetings and other Care Coordination department activities.
• Ensure compliance with all applicable local, State, Federal and Health Home Network regulations and agency policies.
• Participate in mandatory ongoing training and professional development offered.
• Represent Catholic Charities Family and Community Services on appropriate boards and committees as assigned by CC Director.
• Participates in relevant Agency meetings and/or trainings
• Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
• Other duties as assigned.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required.

Qualifications

Education: Bachelor’s Degree

Credentials: Possesses a valid NY State Driver’s License and a Driver’s record considered acceptable by the agency and insurance carrier. Bilingual (English/Spanish) is required for some positions. If position requires bilingual skills to be used, additional compensation will be offered.

Experience: At least two to four years of practical experience working with individuals with disabilities or chronic illnesses.

A combination of education and experience may be substituted at the discretion of the Director.

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Top Benefits and Perks:

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Join us and help make a positive impact on our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet