Key Account Associate

Job Description

Job Description

Summary:

The Key Account Associate is responsible for coordinating orders and shipments, managing customer requests and inquiries, and ensuring timely delivery. Maintain accurate documentation, support compliance and audit, and collaborate with warehouse and cross-functional teams to resolve issues and enhance customer satisfaction.

Essential Duties and Responsibilities:

Order Fulfillment and Tracking

• Monitor order and shipment status and coordinate with warehouse/shipping teams to ensure on-time delivery.
• Proactively notify customers and internal teams when delays or stock issues may impact ship dates, and support solution planning.
• Compile invoices and shipping documents and scan/upload documentation for proper recordkeeping.

Key Account Management

• Serve as the primary contact for customer communication, responding to inquiries via email, phone, or meetings.
• Manage customer requests for order adjustments, including critical shipment changes such as expedites or postponements.
• Coordinate with warehouse and cross-functional teams to resolve customer complaints related to shipping, packaging, ASNs, or documentation.
• Support customer scorecard performance by driving corrective actions and managing disputes with supporting documentation.

Project Handoff (from PM)

• Attend project hand-off meetings to understand customer background, project history, scope of work, timelines, and customer requirements.
• Support EDI setup and readiness by coordinating testing and ensuring successful data transmission.
• Confirm customer shipping requirements, packaging compliance, logistics coordination, and operational readiness with internal teams.

IATF Compliance Support

• Collect and maintain required monthly COP 3 and COP 6 documentation for order fulfillment and delivery processes.
• Support internal and external IATF audits by preparing records, providing evidence, and assisting during audit reviews.

Qualifications:

• Bachelor’s degree in Business, a related field, or equivalent professional experience.
• Minimum of 2+ years of experience in account management, sales, and client-facing roles
• Exceptional verbal and written communication skills (English required)
• Strong time management skills with a proven track record of meeting deadlines.
• Excellent analytical and problem-solving abilities.
• Ability to prioritize tasks effectively in a fast-paced environment, manage multiple accounts, and meet deadlines
• Quick learner, able to grasp new projects or products efficiently.
• Proficient in Microsoft Office, with intermediate Excel skills required.
• Experience of operating SAP or ERS systems preferred.

Related Skills:

• Customer service and relationship management
• Order management, shipment coordination, and logistics
• Strong organizational and time management skills
• Analytical and problem-solving skills
• Cross-functional communication and collaboration
• Attention to detail and documentation accuracy

Physical Requirements:

• Ability to occasionally handle or move light materials, documents, samples, or packaging-related items as required.
• Ability to communicate effectively in person, by phone, and through electronic communication.
• Ability to work at a computer for extended periods and perform frequent keyboarding, data entry, and document review.

Work Environment:

• Primarily an office-based position with regular interaction with warehouse, shipping, logistics, production, quality, sales, and other cross-functional teams.
• May require periodic visits to warehouse or operational areas to verify shipments, packaging, inventory, documentation, or other customer requirements.
• Work may involve a fast-paced environment with multiple customer requests, changing priorities, and time-sensitive shipment requirements.
• May occasionally require working outside of normal business hours to support urgent customer requests, shipment issues, or critical escalations.

Additional Information:

• Must be able to effectively manage multiple customer accounts, priorities, and deadlines while maintaining a high level of accuracy.
• Must maintain confidentiality of customer, company, pricing, order, and other business information.
• Must follow company policies, procedures, and applicable customer-specific requirements.
• Must maintain accurate and timely records in company systems, including SAP, ERS, and other applicable platforms.
• May be required to participate in customer meetings, internal meetings, training, audits, and corrective action activities.
• Other duties and responsibilities may be assigned as needed to support department and company objectives.

KUS Americas Inc. is the pioneering and leading global designer and manufacturer of AdBlue/Diesel Emission Fluid level senders, diesel/fuel/water level senders, and gauge instrumentation. Our products are widely used in the agriculture, automotive, construction, marine, power, and industrial equipment industries.

See for additional company information.

Company Description

KUS Americas Inc. is the pioneering and leading global designer and manufacturer of AdBlue/Diesel Emission Fluid level senders, diesel/fuel/water level senders, and gauge instrumentation. Our products are widely used in the agriculture, automotive, construction, marine, power, and industrial equipment industries.\r\n\r\nSee for additional company information.