Veterinary Receptionist

Receptionist Position at Lake Forest Animal Hospital

Welcome to Lake Forest Animal Hospital, where our mission since 1991 has been to provide the most comprehensive and highest quality of care possible. We treat every pet like our own, resulting in an outstanding reputation reflected by our excellent 4.8-star Google rating within the community. We are a trusted full-service veterinary clinic for pet wellness, surgical procedures, and urgent care in Gaithersburg, MD. If you are looking for an established practice where you can provide individualized care and genuinely make a meaningful impact, we invite you to do your best work here.

As part of a larger network, you benefit from sophisticated systems designed to help every teammate succeed. We prioritize continuous education and offer supportive pathways that allow you to grow your career, whether you are aiming for advanced certifications, leadership roles, or simply want to excel in your current position. We ensure you have the resources and mentorship necessary to reach your professional goals and feel valued every day.

Our focused commitment to advanced care and surgical procedures ensures that we can address complex cases within our clinic. Furthermore, our partnership with a robust veterinary network means that our doctors and teammates have reliable access to internal specialty consultations and comprehensive resources, guaranteeing high medical standards and collaborative outcomes for every patient.

Gaithersburg, Maryland, offers an excellent blend of suburban comfort and direct access to the cultural vibrancy of the greater DC metropolitan area. Located centrally, you will find a strong, highly engaged community that is dedicated to pet healthas evidenced by our long tenure here and consistent support. Choosing Gaithersburg means you are positioning yourself in a dynamic area with exceptional amenities, providing a fantastic quality of life outside of the clinic while serving a loyal client base.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.