Client Care Coordinator/Advocate

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

Job Summary
The Client Care Coordinator, known in the Relive organization as a Client Advocate, is responsible for educating and producing the sale of wellness, regenerative services, and treatment plans to clients. They must possess complete knowledge of all products and services exclusive to Relive health including hormone therapy, regenerative medicine, IV therapy. The Client Advocate is responsible for client relationship management, servicing clients through follow-up practices and identifying opportunities for upselling or cross-selling additional services or treatments, while offering personalized solutions tailored to each client’s needs.  This individual is the direct point of contact with clients and ensures that their needs and expectations are fully met, and they are completely satisfied throughout their relationship with Relive.

Responsibilities


Providing an Exceptional Client Experience: 

• Tailor personalized wellness solutions with astute discretion and expertise, fostering enduring client relationships. 
• Conduct thorough consultations with empathy and adherence to HIPAA guidelines, ensuring trust and rapport 
• Collaborate with prescribing physicians to strategize and implement personalized care plans prioritizing client well-being. 

Brand Engagement and Marketing: 

• Showcase the Relive Health brand at community events, driving revenue and client engagement through upselling opportunities. 
• Demonstrate mastery of product and service knowledge, articulating their value proposition persuasively to clients. 

Administrative Oversight: 

• Exercise discretion in scheduling and resource allocation to optimize revenue and client satisfaction. 
• Navigate software and systems effectively, maintaining meticulous documentation and facilitating seamless client interactions. 
• Provide strategic feedback to drive continuous improvement initiatives within the health center. 

Client Satisfaction and Feedback: 

• Proactively address concerns and challenges to ensure each client’s journey with Relive Health is characterized by satisfaction and excellence. 
• Collaborate with the team to implement solutions for enhancing client experiences and outcomes. 

Executive Oversight and Leadership: 

• Direct the work of others, monitor compliance measures, and control the flow of supplies and medications. 
• Maintain production and sales records accurately and facilitate team member training and development. 

Qualifications

• High school diploma. Bachelor’s degree (preferred but not required)
• 1 year of general sales experience. Sales experience in the medical field specifically in Hormone Replacement Therapy is ideal. 
• Persuasion, negotiation, and closing skills. 
• Ability to meet deadlines, multi task, achieve company set objectives
• Maintain patience and composure managing client care 
• Ability to work productively and effectively in an unsupervised environment
• Possesses strong interpersonal and communications skills

Company Overview
Relive is the premier health and wellness center in the country where we focus on the client first to create personalized wellness solutions for unmatched results.  We skip the short term fix and help our clients take charge of their lives so they can look, feel, and be their best.  We can help with everything from fighting fatigue to turning back the clock.  Lastly, everything we do revolves around one thing and one thing only, you!