FIELD SERVICE TECHNICIAN

divh2Field Service Technician/h2pCarter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Field Service Technician in South Hill, Virginia. The Field Service Technician is responsible for providing expert level diagnosis, troubleshooting and repair of all engine/components regardless of model/maker at customer jobsites./ppMinimum of three years relevant heavy equipment field experience is required to be eligible for the $5,000 sign-on bonus. Candidates with less than 3 years heavy equipment field experience are eligible for a $2,000 sign-on bonus. Bonuses are made in 2 equal installments at 90 days and 180 days of employment./ppstrongWhat You Will Do:/strong/pulliApply expert level troubleshooting techniques and determine proper repair procedures on all assigned work orders./liliService, diagnose and repair/rebuild all engine/components regardless of model/maker of equipment, including electrical, computers, and monitors at customers jobsite./liliDisassemble, inspect and determine parts needed. Reassemble to factory specifications./liliInteract with customers and answer repair-related questions as required. Refer non-repair related questions to supervisor./liliPerform heavy electrical and computer repairs./liliInterpret and utilize information from operating, maintenance and service manuals/bulletins./liliInspect components removed from machines to determine their reusability./liliPrepare parts requisitions, parts returns, accurate and complete service reports, and other necessary reports and forms./liliClearly and concisely document all work and repairs completed in a timely manner./liliMaintain work area, tools and equipment to promote a clean and safe environment./liliPerform various other duties as assigned./li/ulpstrongWhat Were Looking For:/strong/pulliMinimum of four years experience repairing heavy construction equipment preferred./liliExperience troubleshooting and diagnosing expert level mechanical repairs./liliHigh school diploma or GED required/liliThorough knowledge of engines, transmissions, electrical and other related components to troubleshoot and analyze unique and high level problems/issues quickly and improvise using logic and critical thinking skills to make needed repairs./liliExcellent mechanical aptitude./liliAbility to repair Caterpillar and competitive components and machines./liliExcellent driving record and the ability to obtain a CDL./liliAbility to become DOT certified with DOT Medical Card./liliWillingness to work any shift and overtime as needed to meet business and customer demands./liliStrong communication with excellent oral and written communication skills./liliSelf-direction and well organized./liliProficient use of technical software, databases and manuals./li/ulpstrongWhat Success Looks Like In This Role:/strong/pulliDemonstrating ability to learn and apply new knowledge./liliWorking independently and part of a team./liliPrioritizing workload while providing excellent customer service./liliInteracting with customers on a professional level./liliPerforming well in a fast-paced work environment./liliWorking in coordination with team to achieve Continuous Improvement goals and objectives./liliPromoting a positive customer experience./liliUpholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way./li/ulpstrongPhysical Requirements:/strong/pulliRegularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear./liliFrequently required to sit./liliRegularly lift and/or move up to 70 pounds./liliSpecific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus./li/ulpstrongCompetitive Compensation and Benefits:/strong/pulliHealth, dental and vision insurance./liliPaid time off./lili401(k), $0.75 to $1.25 match up to 6%./liliLife and disability insurance./liliIn-house training instructors/programs./liliTuition reimbursement./liliEmployee referral bonus program./liliDiscounts: cellular phone service, computers, tooling, cars and trucks./li/ulpCarter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law are encouraged to apply./ppCarter Machinery is a drug-free workplace./pp*Special rules and restrictions may apply to sign-on bonus eligibility for rehires./ppPM21/ppEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div