Application Support Engineer

Job Title: Application Support Engineer

Location:• Liberty, North Carolina (Hybrid)

Duration:Longterm

Experience:7-15 Years

Description
Application Support Engineer - Manufacturing Systems (Siemens OpsCenter MOM & Ignition SCADA)

Job description:

Position Summary:


We are seeking a highly motivated and experienced Application Support Engineer with 3+ years of experience to join our dynamic Manufacturing Systems & Applications team. This position is ideal for a candidate with experience supporting Manufacturing Execution Systems (MES/MOM), SCADA platforms, and integrated manufacturing applications in a production environment, with a strong focus on troubleshooting, system reliability, and continuous improvement. The successful candidate will be responsible for supporting and maintaining Siemens OpsCenter MOM, Ignition SCADA, and related manufacturing systems, resolving application issues, performing root cause analysis, implementing system enhancements, and collaborating with manufacturing, quality, automation, engineering, and IT teams to ensure maximum system availability and operational efficiency.


Requirements

Key/Primary Responsibilities
• Application Support & Incident Management
• Provide Level 2 and Level 3 support for Siemens Opcenter MOM and Ignition SCADA applications.
• Monitor manufacturing application performance and proactively identify issues before they impact production.
• Troubleshoot and resolve applications, interface, and data-related incidents within SLA targets.
• Analyze recurring issues and participate in root cause analysis activities.
• Support major incident recovery activities and plant production needs.
• Maintain incidents, problem, and change records within the IT service management platform.

Siemens Opcenter MOM Support
• Support production workflows, electronic work instructions, genealogy, traceability, and manufacturing execution processes.
• Configure and maintain master data, workflows, production models, and application settings.
• Assist with application deployments, upgrades, patches, and testing activities.


Ignition SCADA Support
• Support and maintain Ignition Gateway, Vision, and Perspective applications.
• Develop and modify HMI screens, reports, dashboards, alarms, and historian configurations.
• Monitor SCADA performance and resolve communication issues.
• Support data collection and visualization requirements for manufacturing operations.


Change & Release Management
• Participate in application deployments and release activities.
• Execute testing plans for system updates and enhancements.
• Ensure proper documentation and validation of changes.
• Support production cutovers and post-deployment monitoring.


Continuous Improvement
• Identify opportunities to improve application stability and operational efficiency.
• Participate in Kaizen and digital manufacturing initiatives.
• Recommend automation opportunities to reduce manual activities.
• Develop and maintain support documentation, SOPs, and knowledge articles.


Minimum qualification:


Required Education & Experience:


Education
• Bachelor's Degree in: Computer Science or Information Technology Engineering


Related Technical Discipline


Experience
• 3-5 years of application support experience in a manufacturing environment.
• Experience supporting MES/MOM, SCADA, or manufacturing applications.
• Experience with production support, incident management, and troubleshooting.
• Experience working within 24x7 manufacturing operations.

Technical Skills
• Siemens Opcenter Execution / MOM
• Manufacturing process modeling
• Production execution and workflow management
• Ignition SCADA
• Ignition Gateway Administration
• Manufacturing Operations Management (MOM)
• OEE Monitoring
• Traceability & Genealogy
• Shop Floor Data Collection
• SQL Query Development
• Stored Procedures
• Basic Python, Java, or scripting knowledge
• REST APIs and Web Services

Preferred Qualifications:
• Siemens Opcenter experience.
• Manufacturing Process Understanding
• Continuous Improvement Mindset
• Technical Documentation

Position Type/Expected Hours of Work:
• Contract
• Location: Liberty, NC
• Hybrid
• Standard business hours
• Travel: Up to 10%