Patient Service Representative

Patient Service RepresentativeThe Patient Service Representative (PSR) serves as the first point of contact for all individuals contacting the organization by phone or in person. This position will provide excellent customer service to meet the needs of the client during each interaction. The PSR is responsible for effective management of the flow of in-bound calls; greeting and/or screening individuals; preparation and accurate registration of relevant patient appointments; assisting with population health outreach; accurate and efficient appointment scheduling, insurance plan verification; collection of payments; management of forms, insurance cards and patient photos and/or photo identification. In doing so, the PSR proactively and appropriately addresses issues in advance or acts timely to thwart potential workflow, patient satisfaction or safety related issues.EDUCATION, EXPERIENCE, & SKILLSHigh School Diploma or equivalent requiredCoursework in secretarial science or related field preferredTwo years of related work experience preferredExperience in healthcare setting with electronic medical records, insurance, and collecting patient data OR equivalent combination of education and experience requiredExperience with medical terminology preferredOTHER REQUIREMENTSReliable transportation requiredBilingual ability in English and Spanish, Portuguese or Cape Verdean Creole abilities strongly preferredCultural sensitivity necessary to work with a diverse patient and staff population requiredAbility to work independently and collaboratively requiredKnowledge of computers and electronic medical records requiredKnowledge of Microsoft Suite preferredKnowledge of electronic medical records (EMR) preferredStrong communication skills, both verbal and written, requiredAttention to detail and basic mathematical skills requiredM-F 8-5PM, Occasional Saturday