Member Service Representative

$18 per hour

DATCU

Position Summary

As a Member Service Representative, you will be interacting with our members on a day-to-day basis. Opening and closing member accounts, starting loan applications, and processing their transactions. You will provide excellent customer service through the lobby and drive thru. At the end of each day, you will balance your drawer and verify totals. The goal of this position is to ensure our members are promptly and professionally served. This position offers a staring hourly rate of $18/hr.

Work Schedule

This is a 40-hour per week, full-time position, with rotating Saturdays. Work times are between 8:45am - 5:15pm Monday through Friday, and 8:45am 12:15pm on Saturdays.

Key Responsibilities

Handle deposits, withdrawals, payments, and transfers.
Answer questions and provide account support.
Set up new accounts and update member information.
Refer members to loans, credit cards, and other services.
Help members with problems or escalate when needed.
Balance cash drawers and follow security procedures.
Assist with online banking, mobile apps, and card issues.

What We Offer

Competitive pay based on experience
Comprehensive benefits package (medical, dental, 401(k), etc.)
Paid time off and company holidays
Opportunities for professional growth and advancement
Supportive, collaborative work environment

Required Qualifications

High School Diploma or GED certificate
1 year of banking experience
Excellent customer service skills
Cash handling
Attention to detail
Computer skills

Competencies

Excellent communication skills and willingness to assist others
Professional appearance, dress, and attitude
Good analytical and problem-solving abilities
Ability to maintain an effective and efficient workflow
Well organized and detail oriented
Excellent organizational and time management skills
Ability to operate related computer applications and business equipment

Equal Opportunity Employer / Veterans / Disabled

Bilingual a plus.

Apply

Vacancy posted 1 day ago

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