Senior Azure Application Support Administrator

Senior Tier III Administrator GDIT is seeking a Senior Tier III Administrator to provide support to the Defense Enterprise Office Solution (DEOS) Cloud Service Offering contract. This position is a combination of remote (20%) and onsite (80%) support at either Arlington, VA or Fort Meade, MD. As a Senior Tier III Administrator, you will provide advanced technical support for applications and integrations using Microsoft Azure services, ensuring operational excellence and high customer satisfaction. You will resolve escalated issues, provide end‑to‑end support, and improve operational processes through documentation and standard operating procedures. You will oversee incident response, collaborate with users and other support teams to diagnose and resolve complex issues, maintaining high availability and security of video services. Your role will also encompass developing and maintaining weekly and monthly metrics reporting, providing comprehensive helpdesk metrics, and managing ad‑hoc support requests. Responsibilities Provide technical support via phone and/or email to local and off‑site users and other operations personnel. Analyze and respond to incidents, determining the level of support required. Collaborate with users and operations personnel to diagnose problems, investigate causes, and recommend solutions. Resolve issues within specific SLAs or elevate to the appropriate service level queue for resolution. Review incidents and incident database to ensure efficient problem resolution. Coordinate with internal support staff and/or vendors to resolve problems and follow up with end‑users and customers to ensure timely resolution. Process tickets received from the Tier II support desk to resolution and, when appropriate, elevate tickets to Tier IV. Provide end‑to‑end support for application and infrastructure‑related issues. Develop and maintain documentation for Standard Operating Procedures (SOPs) and incident resolution scripts. Prepare and submit After Action Reports (AAR) in accordance with Operations and Command guidance. Collaborate with internal teams and external vendors to resolve technical issues and participate in support‑related meetings. Coordinate enhancement capability schedules with engineering and government. Qualifications Education: BA/BS in Computer Science or related field or equivalent experience. Experience: 6+ years of related experience. Technical skills: Expertise in developing, maintaining and contributing to technical and process documentation. Experience with administering and troubleshooting systems deployed in DoD Cloud Environments (IL4/IL5/IL6) with PaaS services, especially Azure, and classified and unclassified networks. Expertise supporting custom‑developed applications, integrations and databases. Experience with M365 and Entra ID. Excellent customer‑facing skills. Ability to thrive in a highly collaborative, fast‑paced, growth‑focused environment. CompTIA Security+ or similar for IAT Level II DoD 8570 certification. Azure or Cloud certification is a nice to have. Security clearance level: Active TS/SCI or TS and SCI eligible. Role requirements: Azure application administration experience. Experience with CI/CD pipelines, supporting release validation efforts. Experience supporting and troubleshooting cloud resources, database services, auto scaling, and automation. Automation experience using scripting languages, including PowerShell. Experience with service ticketing platforms (e.g., ServiceNow). Benefits Comprehensive benefits and wellness packages, including medical, dental, vision, and 401(k) with company match. Flexible work arrangements: full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. Additional insurance offerings: short and long‑term disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance. Retirement savings contributions, professional development support, and AI‑powered career tool. Total rewards package regularly reviewed to remain competitive. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans #J-18808-Ljbffr General Dynamics Information Technology