RETAIL COMPUTER TECHNICIAN

Overland Park, KS 66212, USA Description We are currently seeking self‑motivated, results‑driven RETAIL COMPUTER TECHNICIANS , starting at $15/hour base pay with productivity incentives to increase hourly rates up to $18‑$35 + SPIFFs. You’ll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status. Provide in‑person consultations and troubleshooting to customers at the service counter on a variety of computers, computer‑related equipment and other retail products sold in the store Recommend various service solutions including, but not limited to, data backups, anti‑virus, extended warranties, and support subscriptions Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors Assemble custom computers sold by our expert build‑your‑own (BYO) sales team Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked Provide timely, complete, and accurate information directly to customers via face‑to‑face, telephone, text, and email communication regarding their service event on a constant basis EDUCATION & EXPERIENCE: High School diploma or equivalent with one‑year related computer service repair or technical customer service experience strongly preferred CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. Apple certifications are highly desirable Excellent communication & interpersonal skills combined with the ability to multi‑task and adjust priorities Physical requirements: lift up to 50 lbs., stand for prolonged periods of time Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental and Vision Benefits Coverage for Regular Full‑Time Associates Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Paid Time Off for Regular Associates 401K Plan with Company Match Micro Center is an Equal Opportunity Employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr