IT Field Services Technician

IT Desktop Support Specialist

Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

The IT Desktop Support Specialist position performs the same duties and responsibilities of the IT Desktop Support Analyst but has additional responsibilities in support of Data Center Operations. Therefore, this position has a dual nature that is unique relative to other Desktop Support personnel.

Desktop Responsibilities: maintenance of client systems [workstations (hardware, operating system and application software), printers, other peripherals, etc.], ensure user access to network application software, and provides primary support for desktop system network functions. This individual works with Information Management Application Specialists and Technology Analysts for the support and deployment of clinical, academic, and business desktop information systems needs.

Data Center Responsibilities: ensure that general Data Center operations, i.e. backups, interface monitoring, and other operational processes are performed per the Information Management Department procedures and policies. The position is also responsible for initial issue communication and coordination until relieved by on-call or other management directive. Duties will generally be carried out in a 'lights out' Data Center environment, i.e., no continual staff placement within the Data Center environment.

Essential Job Functions:

• Performs system backups, interface monitoring, and other Data Center operational processes as defined and per Information Management Department standards.
• Responsible for initial communication and coordination for Data Center issues until relieved by an on-call or management directive.
• Ensures the safety and physical security for the Data Center by following all safety directives and controls.
• Troubleshoots user issues, specifically problems in using client operating systems, client and server applications, peripherals, and network connectivity.
• Performs daily problem ticket resolution and/or updates to tickets associated with end user issues.
• Participates in project tasks as required.
• Participates in the deployment of client hardware and software, as assigned.
• Performs and/or verifies periodic preventative maintenance for user computer and peripheral equipment.
• Assists in the update and maintenance of client computer asset inventory records including, but not limited to, tools provided by the technical services team.
• Assumes on-call responsibility per the schedule.
• Resolves unsafe conditions related to computer peripheral equipment and reports unresolved unsafe conditions to IM management.
• Promptly notifies IM management regarding breaches of hospital or department policy regarding the use of hospital computing equipment (hardware and software).

Knowledge, Skills and Abilities:

• Associates Degree in Information Systems/Technology (or equivalent work experience).
• 1-3 years experience in a corporate/enterprise desktop client environment with the following expertise:
• Comprehensive knowledge of Microsoft Windows client operating systems (Windows Workstation 2000/XP Professional, etc.) and Microsoft Office (XP/2003).
• Experience in working with systems and applications in a Microsoft Windows client/server environment.
• Experience in working with systems in a Citrix/Thin Client computing environment.
• In depth knowledge and experience with desktop deployment technology – Microsoft SMS, Altiris.
• Programming or scripting skills necessary to assist in client deployment technologies.
• 1-3 years experience in an enterprise Data Center Operations role with the following expertise:
• Experience with console commands and operations for at least one UNIX operating system variant, HP-UX highly desired.
• Experience with server backup and restore operations, preferably Veritas
• Experience with Microsoft Windows Server operations
• Experience with common Healthcare Data Center skills for interface monitoring and application management.
• Any experience with Epic EMR software highly desired.
• Excellent time and project management skills, customer service and interpersonal skills, system diagnostic and communication (written and oral) are critical for success in this position.
• Initiative and the ability to work independently, with a minimum of daily supervision, are critical for success in this position.
• Certification/Licensure/Registration: Prefer Microsoft Certified Professional designation in Windows (client) and Office.

Education

Associate's Degree

Pay Range

$26.25-$42.92 Hourly

At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match
• Various voluntary benefits:
• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children's facilities
• Discount purchasing program

There's a Place for You with Us

At Ann & Robert H. Lurie Children's Hospital of Chicago and its affiliates (collectively "Lurie Children's"), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children's and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

For questions about how to request an accommodation please contact: View email address on click.appcast.io

AI Notice

Lurie Children's utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals.

It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes.

For questions about the use of artificial intelligence in this process or any additional support, please contact: View email address on click.appcast.io