Account Representative

Account Representative

Givens is driven to deliver - both for our customers and our employees. Since 1957 we have provided our customers with a single source solution for warehouse, distribution, transportation, packing and crating and air freight services. We have been growing significantly over the last few years and continue to grow at a rapid pace. We are a leading export packaging and warehousing company looking for an Account Representative to manage assigned customer accounts. You will address customer concerns and handle the day-to-day administration of accounts to include billing, inventory, and data entry. We expect Account Representatives to be helpful and dedicated to our customers and coworkers. This role may often be challenging so you should be able to remain calm and polite in tough situations. If you have experience in customer service, we would like to meet you. Your goal will be to foster long-term relationships with our customers and help grow our business.

Responsibilities

• Be a point of contact providing excellent customer service coordinating inbound & outbound carriers, processing customer orders and sending daily assigned customer activity reports, discrepancy reports, project reports and bill of lading request.
• Maintains shipping documentation including uploading BCR, documenting and processing staging errors, combining shipments, prepping bill of ladings, ship confirm bill of ladings and monitoring shipments for confirmation errors.
• Maintains receiving documentation including downloading receiving data to BCR, prepare receiving documents, uploading receiving data from BCR, process upload and batch conformation. Document errors for verification and process errors online.
• Maintains inventory documentation including uploading relocation data from BCR, preparing Cycle Count Reports, correcting inventory discrepancies, documenting and providing Cycle Count Activity Reports to manager.
• Follow up regularly to ensure client satisfaction through regular communication.
• Respond promptly to customer queries and complaints to find solutions.
• Pass on issues to the manager when needed.
• Take the initiative to learn and master our warehousing management system.

Requirements

• Proven experience in customer service roles
• Proficient in MS Office, particularly Excel
• Strong communication skills
• Excellent organizational skills and multitasking ability
• Attention to accuracy and quality
• Goal-driven with ability to work under pressure
• Good problem-solving skills
• Ability to work in a fast-paced environment and maintain strong attention to detail
• Experience in transportation, warehousing and/or the logistics industries is a plus.
• Three plus years of clerical type experience preferred, minimum 2 years.
• Competent with Microsoft Office (Outlook, Excel and Word).
• Knowledge of the NAVIS port system a Big Plus!
• Must have good communication skills, both oral and written.
• Must be organized with the ability to efficiently multi-task in a fast-paced environment.
• Candidate must be dependable.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k with company match)
• Life Insurance (Basic & Voluntary)
• Paid Time Off
• Short Term & Long-Term Disability
• Pay $18-20/Hourly DOE