Systems Analyst with technology focus

Salary: $60,000 - 60,000 per year Requirements:

• Completed Associates or Bachelors degree in a computer technology-related field
• 4 to 5 years of experience supporting end users and IT infrastructure
• Certifications in Network+, Security+, VMware, and Microsoft
• Strong attention to detail in a fast-paced setting
• Comprehensive knowledge of networking including TCP/IP, DNS, routing, and subnetting
• Familiarity with Microsoft Office Suite, Windows desktop and server systems, and Active Directory
• Excellent verbal, written, and customer service communication skills
• Understanding of IT best practices
• Team-oriented mindset
• Eagerness to learn new technologies and enhance skills
• Proactive in resolving issues
• Strong problem-solving and organizational abilities
• Capability to handle multiple tasks with a sense of urgency
• Experience in vendor management (email, hosting, DNS)
• Valid drivers license and dependable transportation
• Authorized to work in the United States

• Conduct thorough analysis during client visits to decrease noise and lower ticket volumes
• Engage in innovative thinking while maintaining focus on objectives
• Assist with onboarding activities for new customers and manage documentation processes
• Effectively coordinate client schedules and tasks while traveling onsite
• Provide outstanding service to ensure customer satisfaction
• Commit fully to delivering excellent customer service
• Manage customer expectations adeptly
• Respond promptly to customer support inquiries via email, phone, and chat
• Use advanced communication and problem-solving skills to excel as a leading IT service provider in the Chicagoland area
• Quickly resolve customer issues to minimize operational downtime
• Proactively address technical GAP questions to identify potential challenges in client environments and enhance their technical capabilities

• Active Directory
• Excel
• Support
• Network
• Security
• TCP/IP
• VMware
• Windows
• VPN

More:

At XL.net, we pride ourselves on being the premier outsourced IT service provider in the Chicago area, continuously growing and striving for excellence. Our distinctive approach combines advanced technical tools, operational efficiency, and exceptional training with our talented team of professionals. We offer a competitive salary with a bonus structure, profit sharing, and a range of remarkable benefits in a vibrant team environment. As we expand, we seek passionate individuals to join us in delivering outstanding results for our clients. This role as a Systems Analyst is a full-time position, Monday through Friday, where some travel will be required, and we are committed to fostering a culture of integrity, top-notch customer service, and collaborative achievement.

last updated 36 week of 2026