Business Manager

At Petfolk, we're reimagining veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them.

Veterinary Business Manager

Location: Wake Forest, NC
Schedule: Full-time: 5 days/week including every weekend for the first 6 months, then transitioning to alternating weekends thereafter.
Reports to: Regional Partner / Director of Operations

About the Role

At Petfolk, we believe exceptional veterinary care starts with exceptional people - not just clinicians, but hospitality-minded leaders who create a warm, polished, and high-performing environment for both clients and teams.

As a Veterinary Business Manager , you'll be the face of your Petfolk Care Center: a visible, hands-on leader who brings the finesse of a boutique hotel GM and the precision of an operations expert. You'll drive the daily rhythm of your center, foster team energy, and ensure every client leaves feeling confident, cared for, and connected.

This role is ideal for someone who thrives in dynamic, people-first environments and is excited to grow into a long-term leadership opportunity within Petfolk.

What You'll Do

Client Experience & Hospitality

• Lead from the floor, greeting clients and setting a tone of warmth and professionalism
• Proactively step into service gaps to maintain a seamless experience
• Resolve client concerns with empathy, confidence, and professionalism

Team Leadership & Culture

• Infuse a service-first mindset across your team - think "Ritz-Carlton for pet care"
• Coach team members on communication, body language, and client interactions
• Drive team engagement through daily huddles, recognition, and feedback

Hospital Operations

• Manage daily staffing and schedule alignment based on client demand
• Monitor clinic flow and make real-time adjustments to eliminate bottlenecks
• Ensure hospital opens and closes in a clean, prepared, and professional state
• Partner with the Lead or Partner Veterinarian to align clinical and operational rhythms

Business Performance & Growth

• Own key metrics: appointment capacity, revenue, rebooking, client retention
• Oversee labor budgets, payroll, and inventory management
• Collaborate with Regional Leadership on business planning and strategic growth

What You Bring

• 2+ years of leadership experience in a high-end, service-driven environment (e.g. boutique hospitality, fitness, luxury retail, or medical/dental clinic)
• A natural leader and connector who thrives in client-facing roles
• Strong operational instincts and attention to detail
• Excellent communication and conflict resolution skills
• Comfort with data, metrics, and continuous improvement

Compensation & Benefits

• Profit-Share Potential
• Generous PTO + Paid Holidays
• Health, Dental, Vision, Disability & Life Insurance
• Employee Discounts & Petfolk Swag

Path to Business Partner

At Petfolk, we believe great leadership deserves great opportunity. That's why we created the Path to Partner Program - a clear, supported development track for operational leaders ready to take the next step.

If selected, you'll engage in a structured 3-6 month program with mentorship, guided training, and growing responsibility toward becoming a Petfolk Business Partner - the long-term operational leader of your center.

As a Business Partner, you'll share in your center's success through profit-sharing and equity ownership , and play a key role in shaping the future of Petfolk.

Why Petfolk

We're on a mission to transform the veterinary experience - for pets, their people, and the care teams who serve them. That means delivering world-class medicine alongside hospitality-driven service in a culture where every team member is valued, supported, and heard.

Whether you're a seasoned leader or ready to take the next step in your journey, Petfolk is a place to grow, lead with heart, and build something meaningful.

Join us in building the future of veterinary care - one incredible experience at a time.

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Petfolk is an equal-opportunity employer. It is the company's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.