Senior AV Automation Engineer

Role Overview The Senior AV Automation Engineer role sits at the intersection of audiovisual systems, automation, and site reliability engineering, giving you access to the latest AI and agentic development tools to make our global meeting room infrastructure more scalable, observable, and self‑healing. What You’ll Actually Be Doing Design and build automation that drives reliability and operational consistency across conference room deployment, configuration validation, monitoring, remediation, asset management, and lifecycle operations – reducing manual effort at scale. Develop observability solutions (monitoring, alerting, dashboards, health checks) for meeting room devices, AV systems, network dependencies, and vendor platforms using Splunk, Grafana, Slack workflows, and NetBox. Create scalable support and self‑healing workflows that help support teams diagnose issues faster, trigger approved remediation steps, and maintain configuration data quality across systems, vendor portals, and inventory platforms. Serve as a senior technical contributor: lead complex investigations, mentor engineers and support teams, and influence the AV Engineering roadmap through automation, reliability improvements, and operational best practices. You’re Our Person 5+ years of experience in systems engineering, site reliability engineering, DevOps, AV automation, or a closely related technical field. Proficient in Python (or a comparable modern scripting language) and have hands‑on experience building REST API integrations, handling JSON payloads, and creating event‑driven workflows. Experience with automation or configuration management tools such as Ansible, Terraform, Puppet, Chef, Salt, or similar, and can apply those skills to connected hardware environments. Foundational knowledge of networking concepts relevant to connected hardware – including TCP/IP, DNS, DHCP, VLANs, and Power over Ethernet – and a demonstrated track record of turning ambiguous operational problems into scalable, reliable solutions. A related technical degree required. Even Better If Experience with Infrastructure as Code, Git‑based workflows, and Continuous Integration/Continuous Deployment pipelines, along with familiarity with observability platforms such as Splunk, New Relic, Kentik, or Grafana. Experience integrating APIs from SaaS platforms such as Google Workspace, Zoom, WebEx, and Slack, or building ChatOps workflows and agent‑driven remediation tools. Hands‑on experience with enterprise AV systems or collaboration platforms at scale – including Google Meet hardware, Logitech, Neat, Cisco, Q‑SYS or similar devices. Relevant industry certifications in collaboration platforms, AV hardware, or cloud technologies (e.g., Certified Technology Specialist, AWS, Splunk, or vendor certifications). Benefits & Salary The typical base salary range for this position is $148,500 – $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 – $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. EEO Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. #J-18808-Ljbffr 100 Salesforce, Inc.