General Manager

General Manager

300 MARKET DRIVE, Lenoir City, TN ID#P1-2224782-1

Summary: The Restaurant General Manager has overall responsibility for the day to day operations of the assigned restaurant, including: sales building, inventory and labor controls, quality of product and service and sanitation. The Restaurant General Manager directs all activities related to the associates, ensuring their ability to perform as a team and achieve the goals for the restaurant and the brand.

Competencies: • Complex problem-solving skills • Sound judgment and decision making • Time and Financial Resource Management • Ability to lead with respect and integrity • Detail-oriented and organized • The ability to lead a team and function within a team • Strong interpersonal and communication skills, both verbal and written • Maintaining a high performance and accountable culture • Ability to motivate and empower a team to deliver the best • Possess strong change management skills • Self-driven and flexible • Microsoft Office Suite proficiency

Essential Job Functions: • Ensure restaurant achieves both financial commitments and guest satisfaction goals. • Maintain a high energy attitude to motivate associates and satisfy guest needs. • Ensures food, beverage and service quality meet or exceed standards. • Recruit, interview, hire and conduct performance appraisals for associates. • Responsible for development and succession planning for associates. • Provide disciplinary action for associates and terminations, when applicable. • Ensure direct reports perform all assigned job duties in a prompt and accurate manner. • Ensures preparation and submission of all required paperwork, all cash handling procedures are followed, restaurant assets are maintained and controlled, inventories of food/beverage and small wares are controlled, compliance with all local, state and federal laws, as well as compliance with all company policies. • Analyzes systems, procedures and business trends, provides strategic guidance for development and improvement of all restaurant operations. • Ensures a safe working and customer experience environment by facilitating safe working behaviors for all associates. • Other duties, as needed.

General Conditions and Physical Demands: • 50+ hours per week (days and hours dependent on business needs, therefore flexibility is required to address urgent matters, as needed) • Lift, move or carry up to 75 pounds • Bend or twist body, keep and regain balance, kneel, crouch, stoop and crawl. • Repetitive motions, use of hands to handle, control and feel objects or tools, frequent time standing and walking

Travel: • Occasional travel for off-site meetings

Required Education and Experience: • High School Diploma or equivalent • Has a minimum of two (2) years in a leadership role in the restaurant, hospitality or retail industry, with responsibility for both financial outcomes and direct reports. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change, with or without notice.