Drive Thru Manager

Description
We are looking a for an innovative, confident, customer service oriented professional who is excited to help lead our growing Drive-Thru production at Chick-fil-A Research Row.

Role Summary:

The Drive-Thru Manager has ultimate responsibility for safeguarding the financial success of the drive-thru while maintaining the Remarkable experience of Chick-fil-A Research Row. This role has a strong hospitality element, ensuring that the restaurant delivers high-quality food, drink, and customer service. The drive-thru needs to be very fast/efficient but never rushed. The ideal candidate will provide overall leadership and management to the drive-thru operations of the restaurant. This manager ensures all drive-thru team members understand all procedures, expectations, and goals associated with the drive-thru.

Requirements/Responsibilities

• Must have 2 years restaurant management experience
• Must work in a high volume fast paced environment
• Proven track record of performance and food handlers license required.
• Managing & Measuring Work: Clearly assigns responsibility for tasks and decisions
• Business Acumen: Knows how business works
• Makes good decisions in a timely manner based on a mixture of analysis, wisdom, and judgment
• Clearly and comfortably delegates both routine and important tasks
• Creates an environment where people do their best work
• Oversees drive-thru operations
• Performs huddles with team to communicate goals
• Assists in controlling food, labor, and paper costs
• Maintains safety and security
• Grows drive-through sales through raising the number of cars served per hour/every hour
• Ensuring cleanliness of window, register area, headset area, iPOS, and iPads
• Evenings and mornings required

Knowledge/Skills/Requirements:

• Associate Degree/BA or equivalent experience
• Able to lift 40 - 60 pounds on a consistent basis
• Ability to multi-task and work in a fast-paced environment
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Excellent verbal, written and electronic communications skills
• Servant Leader, team oriented with a passion for people and world-class service
• Posses the ability to manage drive and change

How Are You Successful?

• CEM (guest survey module) - measured every 30 days
• Speed of Service = top 20%
• Order Accuracy = top 20%
• Overall Guest Satisfaction = top 20%
• ROE =100%
• Training and Development - You must possess the ability to train, develop, and motivate team members. In order to take the next position in the company, you must be able to backfill your role.

Benefits:

• Competitive Pay
• Daily meals discounts
• Uniforms
• Leadership Development
• College scholarships
• Performance-based raises and promotions
• Sundays off
• Medical Benefits offered
• 401K (Matching)

Job Type: Full-time

Experience:

• Drive-Thru: 3 years (Preferred)

Job Type: Full-time

Company Information
CHICK-FIL-A STORY

"We should be about more than just selling chicken. We should be a part of our customers' lives and the communities in which we serve." Founder of CFA, S. Truett Cathy.

Chick-fil-A was founded with the customer and employee in mind. Come join a leader that has changed the fast-casual restaurant business. Be part of our exceptional team in Durham who invests in our employees and your career. At Chick-fil-A, we foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).