Title Clerk/Billing Clerk

Qualifications Education High school diploma or the equivalent. Other Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. Physical Requirements Surroundings Spend time indoors in air-conditioned areas. Sitting For prolonged periods. Standing On a regular basis. Walking On a regular basis. Bending, twisting and/or stooping Infrequently. Kneeling and/or Squatting Infrequently. Lifting 25 lbs to 50 lbs, infrequently. Reaching and/or lifting overhead Infrequently. Climbing stairs Occasionally as required. Repetitive hand/finger movement For prolonged periods. Grasping/grabbing with hands Infrequently. Pushing and Pulling Infrequently. Expectations General Expectations Devote yourself to ensuring customer satisfaction. Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow‑up system that encourages follow‑through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively. Understand the terminology of the business and stay abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company’s non‑disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job‑Specific Expectations Be polite and friendly and greet customers promptly. Devise, implement and monitor a filing system for all accounting reports that is precise and easily accessible. Organize and oversee all transactions. Supervise accounts payable invoices, ensuring accurate and prompt payments for purchases, dues, and taxes, and that the pertinent forms are filed correctly and on time. Be polite and prompt on the telephone, documenting messages as required and ensuring that the appropriate employees receive them. When a call regards a customer complaint, address it by quickly notifying the appropriate individual and accurately conveying the status and significance. Ensure office supplies are stocked and replaced efficiently to avoid running out. Maintain a clean, amiable and efficient office environment. Receive and appropriately manage mail to safeguard it. Keep vehicle inventory updated and manage accurate, properly filed sold‑vehicle paperwork. Oversee payment for sold vehicles and trade‑acceptance purchases to ensure they are processed promptly and appropriately. Ensure telephone is answered promptly in a courteous manner, messages are handled professionally, and pages are voiced in a professional tone. Assist the Business Manager as required with dependable, prompt, and quality typing and other assistance as requested. Assist in any duties needed to help with workflow. #J-18808-Ljbffr