Patient Service Specialist

Patient Service Specialist

At Meridian HealthCare, our mission is to provide integrated, whole-person healthcare that supports individuals and families in achieving their highest level of wellness. We specialize in primary care, behavioral health, addiction treatment, and recovery servicesbecause we believe every person deserves compassionate, comprehensive care that meets their unique needs.

We put people first, believe in the power of teamwork, and utilize our resources responsibly to fuel long-term growth and success. If these values resonate with you and you are driven to make a meaningful impact every day, Meridian HealthCare is the ideal place to take the next step in your rewarding career.

Our agency is seeking a compassionate, detail-oriented Patient Service Specialist to join our growing team. In this vital role, you'll be the first point of contact for patients ensuring every interaction is professional, efficient, and caring. You'll support our mission of providing integrated medical, and behavioral health services by helping patients access the care they need with ease.

As a full-time Meridian HealthCare employee, you will have access to a competitive and comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Retirement plan with employer match
• Generous paid time off (PTO) and paid holidays
• Employee Assistance Program (EAP) for mental health
• Professional development and continuing education opportunities
• Eligibility for Federal Loan Forgiveness programs including STAR (on qualifying clinical roles)
• Additional employee-focused resources that support worklife balance and long-term career growth

Responsibilities:

• Create a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service based upon expected service behaviors.
• Proactively manage needs of patients and visitors in our waiting areas, seeking opportunities to interact with patients by actively greeting patients and resolving patient issues.
• Perform patient scheduling, registration, arrival/departure desk activities according to standards and guidelines to ensure an outstanding patient experience.
• Follow standards and guidelines for telephone etiquette and service when interacting with patients over the phone.
• Perform point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy.
• Supports front-end technology utilization to promote understanding and comfort level in use by caregivers and providers.

Requirements:

• High School Diploma or GED required
• Minimum two years of patient registration, appointment scheduling, insurance processing or customer service/concierge experience required
• Demonstrated experience in providing exceptional customer service and conflict resolution