Secretary - NYU Langone South Shore Neurologic Associates - Patchogue

NYU Langone Hospital-Long Island NYU Langone Hospital-Long Island is a 591‑bed university‑affiliated medical center that offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. It is a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. Equity and inclusion are fundamental values. Position Summary We have an exciting opportunity to join our team as a Secretary – Outpatient Neurology – Patchogue. In this role, the successful candidate is responsible for providing basic front‑desk support for clinical intake operations and may be responsible for pre‑authorizations and certifications with the exception of surgical procedures. Job Responsibilities Schedules appointments for visits, treatments, and procedures; reviews appointment confirmation responses and manages waitlists; communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms. Obtains authorizations for services as needed. Answers calls and takes messages; addresses questions or routes messages to appropriate contact in a clear and timely manner. Handles faxes and mail. Prepares standard letters and forms as needed. Demonstrates knowledge of the organization's patient experience expectations and Service Standards and incorporates them into the performance of duties. Supports patient access activities: greets patients, collects information, answers questions, directs requests for assistance to the appropriate individual. Answers phones and screens incoming calls; provides information, takes messages, or redirects calls to the appropriate person. Maintains cooperative and professional relationships with physicians, nurses, and office staff. Exercises skill in prioritizing assignments in order to complete work in a timely manner when workload changes, deadlines, or other pressures arise. Demonstrates communication skills: uses appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing, and in electronically sent messages. Participates in training staff in registration and office policies and responsibilities. May assist, provide guidance and/or train less senior staff. Reviews all assigned in‑basket messages and patient emails before routing to the appropriate provider, which includes staff messages, appointment notifications, etc. Provides patients with non‑clinical instructions for any upcoming appointments or procedures. Promotes the use and sign‑up of MyChart. Follows scanning guidelines and best practices for importing outside documents – results, records, forms, etc. Reviews the waitlist periodically and ensures patients are being called and offered appointments. Responsible for rescheduling patients when physicians are out or blocking their schedules. Organizes and distributes mail and faxes. Has a general knowledge of the practice/physician specialty including conditions and treatments and scheduling scripts. Manages the physician's calendars, including creating and sending calendar invites. Releases medical records in accordance with HIPAA and FGP ROI procedures. Documents disclosures in Epic and fulfills requests within a 10‑day timeframe. Processes incoming and outgoing documents via paper and electronic records. Scans, uploads, and forwards appropriate information within Epic. Completes forms legibly and accurately; forwards areas requiring clinical information to LPN, RN, or Licensed Provider. Secures appropriate signatures and forwards documents/forms to the correct destination. Follows up with the physician on any outstanding messages related to patient care. Answers patient questions to ensure understanding and patient satisfaction; refers them to more senior level staff if necessary. Maintains confidentiality on privileged matters; refers all questions or queries related to medical diagnosis or treatment to RN or provider; refers surgical and infusion scheduling to Senior Medical Secretary. Prepares routine memoranda letters, labels, manuscripts, correspondence, and other documents as needed. Reviews work for accuracy and completeness; receives prescription refill requests, locates requested prescriptions in EMR, and tasks RN, LPN, or Provider to evaluate, set up, or process for renewal. Communicates with pharmacies and patients to clarify prescription questions and/or concerns related to patient demographics, insurance, and status information; refers questions related to prescription information to RN, LPN, or Provider. Initiates and follows up on pre‑authorizations and appeals and arranges peer‑to‑peer communication when required; responsible for Patient, Referral, and Authorization work queues. Obtains and documents referrals received in Epic. Collaborates with other NYU Langone sites to ensure seamless continuation of care. Remains current on latest best practices, policies and protocols (including workflow updates, FOCUS trainings, and job‑related tasks). Maintains cleanliness of both personal and patient space, including waiting areas and restock supplies as needed. Communicates with patients, providing all scheduling instructions, clarification, updates on status or changes, and answering related questions for any upcoming appointments or procedures; communicates with patients regarding status of referrals and/or authorization. Assists with the completion of special projects, reports, and activities; ensures requested and related information is accurate and complete; brings any problems or questions to supervisor attention. Minimum Qualifications High School diploma or equivalent. Excellent organizational, interpersonal, verbal and written communication skills. Strong customer service skills. Ability to complete multiple tasks efficiently and thrive in a team‑work environment. Knowledge of Microsoft Office, database and internet applications. Light, accurate keyboarding skills. Preferred Qualifications At least 6 months physician practice office experience. Knowledge of medical terminology. Knowledge of EPIC Ambulatory. Qualified candidates must be able to effectively communicate with all levels of the organization. Benefits and Wellness Package NYU Langone Hospital-Long Island provides a comprehensive benefits and wellness package that includes financial security benefits, a generous time‑off program, employee resource groups, and a holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care. Employees also have access to resources to support career development, family planning, and retirement savings. Equal Opportunity Statement NYU Langone Hospital-Long Island is an equal‑opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. Compensation Salary range: $56,873.24 - $56,873.25 Annually. Actual salaries may vary based on experience, specialty, education, and hospital need. The salary range does not include bonuses, incentives, differential pay, or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here. #J-18808-Ljbffr NYU Langone Health System