O and P Intake coordinator

Position Summary The Orthotist/Prosthetist Intake Coordinator serves as the primary point of contact for new and returning patients, ensuring a smooth, efficient, and welcoming intake process. This role involves coordinating appointments, collecting and verifying documentation, obtaining authorizations, and facilitating communication between patients, clinicians, and insurance providers. The Intake Coordinator plays a critical role in preparing patients for their orthotic and prosthetic services while supporting clinic operations. Key Responsibilities Patient Intake & Scheduling Greet patients in person or by phone, providing a professional and compassionate first point of contact. Schedule initial evaluations, fittings, and follow-up appointments with Orthotists and Prosthetists. Confirm and remind patients of upcoming appointments. Documentation & Records Management Collect patient demographic, medical history, and referral information. Ensure all intake forms, prescriptions, and consent documents are completed accurately. Enter and maintain accurate patient data in the electronic medical record (EMR) system. Insurance Verification & Authorization Verify insurance benefits and coverage for orthotic and prosthetic services. Obtain necessary prior authorizations and ensure compliance with payer requirements. Provide patients with estimates or cost breakdowns when applicable. Coordination & Communication Act as liaison between patients, clinicians, physicians, and insurance providers. Route clinical documentation to appropriate parties in a timely manner. Communicate any missing information or required follow-up to patients and staff. Customer Service & Patient Support Answer inquiries regarding services, processes, and insurance coverage. Provide directions, assist with paperwork, and ensure patients feel comfortable throughout the intake process. Escalate patient concerns to management when necessary. Qualifications Education: High school diploma or equivalent required; associate’s degree preferred. Experience: 1–3 years in a healthcare administrative, medical office, or patient services role. Prior experience in orthotics/prosthetics, rehabilitation, or durable medical equipment (DME) settings preferred. Skills: Strong interpersonal and customer service skills. Proficient in EMR systems, scheduling software, and Microsoft Office. Knowledge of medical terminology and insurance processes. Strong organizational skills with attention to detail. Work Environment Clinical orthotics/prosthetics office or rehabilitation setting. Predominantly front office/reception work with occasional back-office coordination tasks. #J-18808-Ljbffr Orthotics-Ltd