Senior Fraud Advisor

Role Description

The Senior Fraud Advisor is a key member of Outseer's Customer Success team, responsible for delivering exceptional fraud detection and prevention services to customers. This role requires advanced expertise in fraud analysis, data analytics, and consultative skills to ensure customers effectively utilize Outseer products for detecting and rejecting fraudulent activities.

• Engage directly with customers, providing expert guidance and conducting in-depth data analysis.
• Facilitate successful consulting engagements.
• Analyze data to determine the best possible rules and provide expert guidance on product usage.
• Bridge the gap between customer experiences/issues and product development/enhancements.

Qualifications

• Bachelor’s degree in a technical discipline or equivalent experience in technical consulting roles.
• 8+ years’ experience in hands-on data analysis on big data and statistical models.
• 6+ years of demonstrated success in customer-facing engagements/activities.
• Advanced analytical consulting skills, backed by a strong data analytics background.
• Proven expertise in fraud analysis, data analytics, or a similar role, preferably in the financial industry or fraud prevention field.
• Exceptional ability to analyze complex data sets and derive meaningful insights.
• Excellent communication and presentation skills, with the ability to effectively communicate complex information to both technical and non-technical audiences.
• Demonstrated track record of successfully leading customer engagements and building strong customer relationships.
• Customer-centric mindset with a passion for delivering exceptional service and driving customer success.
• Proactive problem-solving abilities and attention to detail.
• Ability to work collaboratively in a dynamic team environment and manage multiple priorities effectively.
• Willing to travel up to 25%.

Requirements

• Utilize an advanced data analytics background to perform in-depth data analysis, identify complex fraud patterns, and provide expert guidance on rule enhancements for customers.
• Lead end-to-end execution of consulting engagements by evaluating customers' utilization of Outseer systems and conducting comprehensive data analysis.
• Facilitate and lead regular customer-facing meetings, addressing inquiries and assisting customers in achieving their fraud detection goals.
• Generate comprehensive monthly, quarterly, and annual reports on customers' system usage, rule performance, and actionable recommendations for enhancing future performance.
• Perform intricate analysis of customer data using advanced methodologies to investigate specific customer requests and identify system performance findings.
• Collaborate with other teams and team members to deliver comprehensive solutions and exceptional service to customers.

Desired Behaviors

• Adaptability: Demonstrates flexibility and openness to change.
• Proactive Action: Takes initiative and is driven by results.
• Effective Workload Management: Makes timely decisions and prioritizes tasks effectively.
• Technical Proficiency: Demonstrates competence in performing tasks and utilizing relevant technical skills.
• Continuous Learning: Takes personal responsibility for learning and development.
• Effective Communication: Demonstrates strong facilitation and written communication skills.
• Collaboration: Shares information and fosters teamwork.
• Ethical Conduct and Competence: Acts with integrity and intent.
• Good Citizenship: Represents the values and interests of Outseer.

Benefits

• Equal employment opportunity for all employees.
• Work environment free of discrimination and harassment.
• Encouragement of applicants of all ages.