Technical, Project & Event Support Specialist

Technical, Project & Event Support Specialist provides technical and project support for the Product Design Office residents which includes, but not limited to; tier one user hardware and software support, opening, documenting, and closing support tickets, monitoring support trends and suggesting long-term fixes, address software upgrades, user management, system/data audits across multiple systems, support executive events, and manage projects. Responsibilities Document, track, and monitor issues to ensure timely resolution. Perform advance root cause analysis and work to implement long term solutions. Escalate problems to next level support professionals when necessary. Work with user community to solve moderately complex tickets. Perform various day-to-day operational duties to manage our environment which include: resolving Design Office resident user hardware, software, and access problems, as well as supporting meetings and executive reviews, and managing projects. Basic Qualifications Bachelors Degree Minimum 3 years of experience in an IT role Prior experience providing user support including but not limited to; physically setting up computers and associated user accounts, maintaining asset tracking database and general tier one user support Professional and customer focused demeanor with very good communication skills Demonstrate good ability to support, review, analyze, and evaluate various systems operations Demonstrate calmness under pressure and ability to work with Stellantis executives in-person Demonstrate ability to document, track, and monitor problems to ensure timely resolution Working knowledge of Active Directory, VPN, group policies Working knowledge of MS365 tools (One Drive, mail, calendar, etc.) Working skills with PC hardware (add/remove memory or hard drive) Motivated to learn new technologies including Audio and Visual equipment that supports meetings and executive design review meetings (LED Wall and other projector/screen technology) Work occasional weekend and evening hours to support events, technology upgrades, and testing Preferred Qualifications Bachelor degree in CS or MIS Experience in automotive and/or industrial design Knowledge using designer specific software: Adobe, Autodesk, Unity, Unreal, Figma, Confluence Executing software evaluations to determine viability Certifications: ITIL, Microsoft and CompTIA, RHCP, CCNA a plus Windows Powershell scripting Audio/Visual equipment knowledge #J-18808-Ljbffr Stellantis