Order Fulfillment Coordinator

Job Description

Job Description

Job Summary:
This position assists in order fulfillment and works collaboratively to handle the import, export and domestic shipment of commercial products and samples. It combines hands-on shipping, customs and inventory work with teamwork in fulfillment processes, carrier relationships and performance. The role works in an office and stock room environment and coordinates closely with agents, carriers, the warehouse, quality assurance and other departments.

Essential Functions:

1.  Lead order fulfillment:

• Own the order-to-delivery process for customer orders and samples, from order release through shipment, delivery and proof of delivery.
• Plan and prioritize daily shipping work to meet customer commitments.
• Set up and improve fulfillment procedures, checklists and document templates.
• Track and report fulfillment performance to management.
• Train, guide and review the work of shipping and inventory staff, as applicable.
• Act as the escalation point for shipment delays, errors and customer delivery issues.

2.  Process imports, exports and domestic shipments of commercial products and samples:

• Obtain necessary information for shipment import and export clearance.
• Obtain shipping quotes and schedule shipments with agents, carriers and the warehouse.
• Prepare, review and maintain shipping documents accurately.
• Coordinate with agents, carriers and warehouses for shipment clearance and delivery.
• Monitor shipment progress and troubleshoot issues.
• Verify shipment quantities and accuracy and obtain proof of shipment and delivery.

3.  Maintain inventory:

• Conduct physical counts of stock in the office.
• Check and verify warehouse inventory reports for accuracy and resolve discrepancies.
• Monitor inventory levels and prepare reports.
• Maintain and update inventory records.

Minimum Education Required: Associate’s (2 year) college degree. Bachelor’s degree in supply chain, logistics, or business preferred.

Minimum Experience Required: 3-5 years in shipping, order fulfillment or logistics, including hands-on import and export work. Experience leading a process, project or small team preferred.

• Working knowledge of import/export documentation, customs clearance and FDA Prior Notice requirements.
• Experience working with freight forwarders, customs brokers and carriers.
• Expertise in MS Office (Outlook, Word, Excel) and using the internet. Experience with inventory or ERP systems a plus.
• Excellent communication skills in English, both written and verbal.
• Strong attention to detail and accuracy.
• Ability to set priorities, organize work and meet deadlines.
• Ability to work well as part of a team and to guide others.
• Ability to learn quickly and build knowledge.
• Creative problem solving.
• Ability to bend, stoop, lift and move objects weighing up to 35 lbs.