Customer Service Representative (CSR)

Job Description

Job Description

Marion County Savings Bank, a division of Community Partners Savings Bank, is looking for a Customer Service team member to join our Salem, IL location!

About Us:

Community Partners Savings Bank is headquartered in Salem, IL with branch locations in Salem, Flora, Granite City, and Pekin, Illinois. Community Partners is a $300 million asset mutual community bank with a focus on serving the communities, customers, and employees in all of our markets. If you are looking for a positive, family-oriented environment where work-life balance is important, apply to join our family!

Job Details :

Customer Service Representatives are responsible for providing exceptional customer service with accuracy in all transactions. These transactions can include deposits, withdrawals, loan payments, money orders, cashier's checks, and cash advances. This service-oriented role also handles ATMs, and assists customers with stop payment orders, debit cards, and online banking issues. Maintaining and balancing a cash drawer with accuracy is critical to this position.

Qualifications :

• High school diploma or equivalent
• Cash handling experience required
• Customer service experience preferred
• Ability to maintain a high level of accuracy and professionalism
• Maintain confidentiality
• Excellent communication, multi-tasking, and problem-solving skills
• Ability to handle people with tact, poise, and courtesy
• Demonstrate integrity, being a team player, and respectful to customers and co-workers
• Must be able to lift 50 lbs

Work Schedule:

This is a full-time hourly position requiring 40 hours a week between Monday and Saturday. Hours can range from 7:15 am to 5:00 pm with Saturday rotations. Minimal overtime may be required depending on the workload.

Benefits:

• Group Health Insurance
• Group Dental Insurance
• Life, AD&D, and LTD Insurance
• Vision, Accident, and Critical Illness Insurance offered
• Various Insurance Coverage offered through AFLAC
• Flex Spending Account offered
• 401(k) Plan - Employer Contribution
• Paid Time Off - Vacation, Personal, Sick, and Holidays
• Employee Educational Assistance Program

Marion County Savings Bank, a division of Community Partners Savings Bank, is an Equal Opportunity Employer including disability and veterans.