Operations Manager

Chick-fil-A Indian River Road Restaurant Operations Manager

Chick-fil-A Indian River Road is hiring a Restaurant Operations Manager to lead daily shift execution, develop team members and team leaders, and own key areas of operational performance.

This is a hands-on leadership role. You will be expected to lead from the floor, maintain strong standards in a fast-paced environment, and help build a team that operates with consistency, accountability, and professionalism.

What You'll Do

• Lead front-of-house and back-of-house operations during peak and non-peak hours
• Direct team members in real time to maintain strong execution, organization, and pace
• Ensure consistent performance in speed of service, order accuracy, food quality, cleanliness, and guest experience
• Coach team members and team leaders through live feedback, follow-up, and accountability
• Own and improve one or more areas of the business such as training, food safety, maintenance, team care, kitchen operations, or administrative systems
• Identify and develop emerging leaders through structured coaching and on-the-job development
• Solve operational problems proactively to keep shifts running effectively
• Support overall restaurant performance through disciplined execution and strong team leadership

What Success Looks Like

• Shifts are organized, efficient, and well-led, even during high-volume periods
• Team members understand expectations and receive clear, direct coaching
• Standards for speed, quality, cleanliness, and hospitality are consistently upheld
• Assigned systems or areas of responsibility improve in consistency and reliability
• Emerging leaders are identified and developed through active coaching and example
• The team operates with a sense of ownership, professionalism, and shared accountability

What We're Looking For

We are looking for a leader who can execute, coach, and hold standards consistently.

Required capabilities:

• Experience leading teams in a fast-paced environment (restaurant, hospitality, retail, or similar)
• Ability to direct operations in real time and make decisions under pressure
• Experience coaching team members and improving performance through feedback
• Ability to maintain standards consistently across shifts and team members
• Strong personal ownership, reliability, and follow-through
• Ability to build trust while maintaining accountability
• Willingness to be physically active and engaged on the floor throughout shifts

Leadership Expectations

• Models urgency, professionalism, and respect in all interactions
• Reinforces standards through behavior and follow-through
• Addresses performance issues directly and constructively
• Builds positive team relationships while maintaining clear expectations
• Contributes to a team environment focused on ownership, execution, and continuous improvement

Schedule & Requirements

• Full-time role with consistent leadership presence required
• Availability for opening, mid, and closing shifts
• Saturday availability required
• Restaurant is closed on Sundays
• Ability to complete required food safety certifications

What You Can Expect From Us

• A structured, high-standard operating environment
• Real ownership and responsibility in daily operations
• Ongoing coaching and leadership development
• Opportunity to grow in both operational and people leadership capability
• A team culture focused on excellence, accountability, and development
• Competitive compensation based on experience and demonstrated ability
• [Insert benefits: health insurance, PTO, meals, etc.]

Why This Role Matters

This role is critical to the strength of the business. Strong Operations Managers drive execution, develop people, and create consistency across shifts. The impact of this position is seen daily through team performance, guest experience, and the development of future leaders.