Guest Service Agent

Guest Service Agent

Situated on sacred land marked by royal fish ponds, natural lava plains, lush tropical gardens and alluring beaches, Mauna Lani meaning "mountain reaching heaven," is an inspiring spiritual haven that captures a distinct sense of place deeply rooted in rich cultural traditions. The all-new luxury lifestyle resort from Auberge Resorts Collection is defining a new era of experiential luxury on the Island of Hawaii following a resort-wide re-imagination and renovation. Nowhere in the Hawaiian archipelago is the land more powerful, sacred or alive than this storied and natural place of wonder. Guests will be wowed by the transformational experiences, enriching cultural immersion, unrivaled amenities and curated moments. The resort will boast contemporary guest rooms and suites, five private bungalow residences, five extraordinary restaurants and lounges, three distinct pools, a signature spa and wellness haven, Kainalu active pursuits program, Living Culture program and an interactive Holoholo Kids Circle all complemented by Auberge's intuitive and gracious service.

The base salary for this position is $25.83 hourly.

Our Guest Service Attendant is one of the guest's first impressions of the resort and this person holds a very important role. This person sets the tone, pace and vibe of the resort from the start. He or she will handle all aspects of front office work and guest servicing during the guest's stay ensuring total and complete satisfaction. The successful candidate will work in a face paced and high volume work environment and provide consistent luxury guest experience. Previous front office experience in a luxury hotel environment preferred. This is a casual position.

• Greet and acknowledge all arriving, in-house and departing guests.
• Escort guests to the room when required.
• Must be knowledgeable about all resort activities, outlets and services.
• Responds to all ALICE tickets and utilizes ALICE to communicate with other departments.
• Responsible for checking guests in and out of the hotel Upon arrival, ensure that all information is complete including guest name, address, email address, method of payment, and all pertinent information on the registration form.
• Validate method of payment on arrival and departure.
• Responsible for the sanitization of all equipment, tools and storage locations throughout their shift.
• Able to understand and explain rates, packages and its inclusions, and room type and category assigned to guests upon arrival. Also responsible for issuance of guest keys.
• Maintains registration desk to ensure a clean, neat and professional atmosphere.
• Complete understanding of accounting principles relating to guests folio and ensure that proper payment is received and charges are posted correctly. Make adjustments to folios.
• Responsible for completion of daily postings to guest accounts including but not limited to hotel concessions, activity vouchers with established vendors, and other resort activities.
• Close out end of shift, balance all postings, adjustments, and balance transfers along with the cash bank and make deposits; make entries for charges and credits to accounts; perform incidental tasks and completion of appropriate forms relating hereto.
• Responsible for the bank; handles cash transactions according to established practice and policy. Makes change, cashes personal and travelers checks, and exchanges foreign currency for guests.
• Answer department telephones, including taking same day reservations and future bookings once the Reservations Department is closed.

Any combination of education and experience that provides the required knowledge, skills and ability. Previous hospitality and cashiering experience preferred in a similar setting. Ability to clearly and pleasantly communicate in English, both orally and in writing. Ability to perform assigned duties with attention to detail. Ability to interact in a polite, professional, and engaging manner. Experience in a luxury environment is preferred.