Customer Service Specialist - Headquarters

Job Description

Job Description

Join our team as a Customer Service Specialist and make every interaction count.
At The Citizens Bank, we believe banking is personal. As a Customer Service Specialist, you'll play a key role in creating meaningful customer experiences-helping individuals and businesses feel confident, supported, and valued every step of the way.

This full-time, onsite opportunity at our beautiful Headquarters branch in Batesville, AR puts you at the heart of our customer experience, where relationship-building and problem-solving go hand in hand.

Why You'll Love Working Here

We're proud to foster a culture rooted in our People First mission-where empathy, respect, and excellence guide everything we do.

You'll also enjoy a competitive benefits package, including:

• Medical, Dental & Vision coverage
• 401(k) with company support
• Life Insurance
• Health Savings & Flexible Spending Accounts
• Paid Time Off
• Gym reimbursement

What You'll Do

In this role, you'll be a trusted resource for our customers across multiple channels-phone, email, messaging, and mail. Every interaction is an opportunity to make a difference.

Key responsibilities include:

• Assisting customers with account inquiries and transactions
• Supporting online banking and digital tools
• Processing transfers and service requests
• Providing timely, accurate, and friendly solutions
• Building strong relationships through every interaction

What You Bring

You're someone who genuinely enjoys helping others and takes pride in delivering exceptional service.

We're looking for:

• Strong communication skills (written and verbal)
• Previous customer service experience
• Solid problem-solving abilities
• A professional, empathetic approach to every interaction

Bonus points for:

• Banking or call center experience

About The Citizens Bank

Founded in 1953, The Citizens Bank has proudly served our communities with a commitment to innovation and exceptional service. Our progressive approach combines modern banking technology with a deep understanding of our customers' needs-so they can truly bank in one place with confidence.

Above all, we remain committed to our mission:
People First.

Citizens Bank is an Equal Opportunity Employer.