Automotive Express Customer Service Advisor

Automotive Express AdvisorAre you looking to join a trusted brand that offers stability, growth, and a team that values customer-first service? Berlin City Honda is actively hiring an Automotive Express Advisor to be the face of our express service team! If you're passionate about delivering timely, friendly, and accurate service, we want to hear from you.What We Offer:Competitive pay with training and mentorship for long-term career growth. Starting pay is $20.00 per hour!Recognition programs & performance-based rewardsFlexible schedule with paid time off starting Day 1 of employmentComprehensive benefits package: medical, dental, vision, life, and disability insurance401(k) with employer contributionHealth & wellness reimbursement up to $75/monthUniforms providedEmployee discounts and a fun team atmospherePosition Overview: As an Express Advisor, you'll be the first point of contact for our customers in the express lane. You'll coordinate quick maintenance services such as oil changes, tire rotations, and multi-point inspections while providing exceptional customer communication and care. This role is ideal for individuals who thrive in fast-paced environments, value efficiency, and are passionate about building lasting customer relationships.What You'll Do:Greet express service customers and review maintenance needsCommunicate services recommended by technicians in clear, easy-to-understand languagePrepare accurate estimates and obtain customer authorizationsKeep customers updated on service status and timing expectationsEnsure timely and efficient flow of vehicles through the express service laneMaintain accurate service records and follow up as needed to ensure satisfactionWho You Are:2+ years of customer service experienceA clear communicator who can break down technical terms for customersDriven, professional, and committed to a career in automotive serviceA multitasker who thrives in a high-volume, team-oriented environmentStrong attention to detail, follow-up, and organizational skillsEager to learn and grow through training and feedbackRequirements:At least 18 years oldValid driver's license and clean driving recordAble to pass a pre-employment background checkAuthorized to work in the U.S.Who We Are:Berlin City Auto Group is a family of dealerships throughout Maine and Vermont. We embrace a culture that recognizes that strength lies in differences, not similarities. Our associates are a highly energized, engaged, and diverse team bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver great customer and associate satisfaction. Our philosophy is Easy – a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.