Customer Success Manager

Job Description

Job Description

FIREFLY

Fueled by the most advanced tracking, measurement, and optimization capabilities available in the out-of-home industry, Firefly is an innovative data-first ad network delivering the most relevant messages at the most relevant moments using car top and in-car solutions. Our proprietary screens deliver dynamic content based on location-based, GPS-enabled triggers. We empower brands to efficiently engage consumers in major markets across the U.S. including New York City, Chicago, Las Vegas, San Francisco, Los Angeles, and Miami.

 

Firefly empowers our employees to thrive by embracing their authentic selves , fostering a culture of individuality, and celebrating diversity. We believe that when you can be yourself at work, you can bring your best to the table. We value your unique perspectives and contributions, recognizing that every idea, no matter how unconventional, has the potential to drive innovation and progress.

 

Join us, and discover a workplace where you can truly be yourself, make a meaningful impact, and boldly explore new horizons.

 

Drive the light, accelerate innovation, steer with authenticity!

RESPONSIBILITES

• Manage full campaign life cycle from planning and contract, through end of campaign.
• Lead RFP strategy sessions, and produce thoughtful, creative and goal-oriented proposals to premium brands and advertisers.
• Partner with the Sales Team on select new business opportunities, recommending ideas, products and campaign strategies to meet clients’ objectives and success metrics.
• Assist in identifying advertising needs of clients in order to develop new revenue opportunities.
• Cultivating relationships with existing clients to maximize client satisfaction, retention, and growth.
• Gather feedback from clients and communicate to relevant staff across the organization to improve Firefly’s overall company message, proposals, products and pricing.
• Oversee and successfully deliver our customer’s advertising campaigns
• Provide adhoc, mid and post-campaign analysis by creating and implementing valuable, actionable insights and recommendations to our clients

REQUIREMENTS

• Sales planning or after sales support experience,
• Understanding of out-of-home and/or digital advertising
• Experience working with sales leadership, marketing, operations, product and creative partners
• Ability to successfully work under tight project deadlines
• Demonstrate a repertoire of skills such as scheduling, prioritizing, organizing, planning, problem solving, decision-making, financial savvy, attention to detail and follow through
• Ability to understand products and effectively identify how it can provide value to a prospective customer
• Excellent written and verbal communication skills
• Ability to cultivate a “story” to describe in our proposals how Firefly’s products will meet or exceed client’s advertising goals Highly organized and detail-oriented self-starter with proven problem solving skills
• Comfortable in a fast-paced sales-driven work environment
• History of effective cross-functional collaboration across multiple office locations
• Programmatic advertising experience is a plus.

FIREFLY VALUES “YOU” AND OFFERS YOU: 

 

We believe #Authenticity Drives Us Forward

In addition to your  monthly salary , you are offered a comprehensive benefits package that includes a 401(k) retirement savings  plan because we value you a lot!

 

You can enjoy the freedom of  hybrid working  and unlimited PTO!

 

No Dress Code ! Wear what you desire and enjoy your true self at work! 

 

We believe #You’re in the driver’s seat!

You are supported with 1:1 meetings where you can track your progress with regular feedback and  development journeys with the educational opportunities at Firefly. With our partnership with  Udemy Business , you have access to curated learning materials, allowing you to personalize your learning journey and enhance your skills at your own pace.

We value your time, you are also driving your own  work-life balance while taking responsibility. But, to ensure this balance and your wellbeing, we support you with our collaboration through  Meditopia . 

 

We are#Accelerating Innovation

Firefly offers you an opportunity to work in a  fast-growing and successful company in the market 

 

#Let’s enlighten together!

Firefly ensures an environment where you can contribute and your ideas are valued, so join us to drive the light!

Firefly Is An Equal Opportunity Employer. All applicants shall receive equal consideration regardless of race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status, or disability.

To all recruitment agencies: Firefly does not accept agency and unsolicited resumes. Please do not forward resumes to our Firefly employees or any company locations. Firefly is not responsible for any fees related to unsolicited resumes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.